- Course Management
- Course Content
- Learner Management
The Brightspace Virtual Assistant is an AI-based help tool that is integrated directly into Learning Environment as a pop-up window from the Get Help button in the bottom right-hand corner of the screen. It provides immediate access to help documentation so you don't have to do research in another browser tab or window. After typing in a question, the tool provides the most relevant documentation available in Brightspace Community.
Get acquainted with Brightspace by accessing support documentation for all your how-to questions and connect to live agents directly in the LMS. Instructors can find step-by-step guides and video tutorials on how to set up their course and its respective activities directly within the product rather than in a new browser tab or window. If users still need more assistance, they can contact a live support agent directly from Brightspace, without seeking D2L End User Support contact information elsewhere.
The Brightspace Virtual Assistant is available in all four languages:
A user’s chosen Language and Locale in their profile will determine the language of AI output messages, the language of the surfaced support articles, and the language of the support received for any chosen channel (phone, email, chat).
You must log in to D2L Brightspace before you can access the virual assistant.
The written instructor guides and video simulations on the D2L Solutions site are developed and brought to you by the
Contact the FDIC for questions about the instructor guides, to suggest topics for new guides, or to schedule a consultation appointment. The FDIC staff can recommend integration solutions using D2L and other instructional technologies for your online, hybrid, and face-to-face courses.
Send your request for assistance to firstname.lastname@example.org and an FDIC staff member will assist you.