JOBS AT EIU

Office Support Specialist

Eastern Illinois University is seeking candidates for full-time, Office Support Specialist for University Advancement. This position will be a key partner in the work of the Advancement team, providing administrative. In addition to providing administrative support for the Vice President for University Advancement. This employee support important administrative tasks such as gift processing, reconciliation, database administration, travel planning support, data reporting support, alumni and donor engagement support, and administrative support for the Advancement leadership team. The Office Support Specialist reports to the Director of Advancement Operations as a member of the Advancement Operations team.

Essential Duties and Responsibilities:

• Manage incoming and outgoing calls for University Advancement, directing communication to the appropriate staff member. 
• Overseeing the mail, including sending all outgoing gift receipts, donor or organization acknowledgement letters, and other mailings as assigned. 
• Processes and updates confidential documents, including donor records, donations, purchasing documentation, and historical records for University Advancement. 
• Assists in coordinating various aspects of special projects and essential programs (e.g. scheduling meetings, reserving event spaces, facilitating catering needs, and making travel arrangements). 
• Assists, as needed, in coordinating the schedules of the Vice President for University Advancement and the Advancement leadership team (i.e., prioritizes and manages schedules, appointments, meetings and related activities); invites and notifies participants. 
• Assists Advancement Administrative Aide with overseeing departmental accounts, reconciling purchases, submitting reimbursement and payment requests, and more. 
• Responsible for travel applications, travel reimbursements, and, as needed, travel coordination for the Vice President of University Advancement and other colleagues in Advancement. 
• Update constituent information in Advancement’s database (e.g.  addresses, contact information, employment information, and various involvement data). 
• Attend and participate in meetings, work groups, committees, and other internal responsibilities logically related to the role. 
• Performs related duties as assigned.

Minimum Qualifications:

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

• High school diploma or equivalent.
• Two (2) years (24 months) of work experience comparable to the third level of this series.

Knowledge, Skills and Abilities:

• Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Knowledge of computers and computer systems (including hardware and software) to enter data, or process information.
• Skill in material resources management through obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Skill in communicating effectively, both verbally and in writing as appropriate for the needs of the audience.
• Skill in decision making by considering the relative costs and benefits of potential actions and choosing the most appropriate one.
• Ability to understand written sentences and paragraphs in work related documents.
• Ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
• Ability to apply general rules to specific problems to produce answers that make sense.
• Ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Ability to choose the right mathematical methods or formulas to solve a problem.
• Ability to provide guidance and direction to subordinates, including setting performance standards and monitoring performance.

Work Hours

The core work hours of this position are Monday through Friday 8:00 a.m.- 4:30 p.m. 

Starting Salary/Pay Rate Range 

This position is a union position; therefore, provisions of the AFSCME collective bargaining agreement/labor contract apply to the filling of this position, including pay rate. 

Current starting pay rate for this position is $16.82

Application Deadline: 02/12/2026

In accordance with Eastern Illinois University policy (IGP #14.1), EIU is generally unable to sponsor or assume sponsorship of an employment visa (e.g., H-1B, OPT, or other) for this Civil Service position.

Required Applicant Documents:
The Civil Service Examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from qualified applicants. 

• Application
• Resume
• References
• Transcripts

Benefits Overview:

Eastern Illinois University is proud to offer an excellent benefits package designed to support our employees' well-being and career goals.

This position is eligible for the following benefits:

• Comprehensive Medical Coverage: Competitive employee insurance premiums with flexible plan options.
• Vision Insurance: Vision coverage is included with medical at no cost.
• Dental Insurance:  Dental plans available to meet your needs.
• Retirement Benefits: Participation in the State University Retirement System, which includes medical insurance benefits upon retirement.
• Tuition Waivers: Opportunities to pursue educational goals through tuition waivers for employees and dependent children.
• Generous Paid Time Off: Up to 12 paid holidays annually, plus earned vacation and sick time.

For more information on our employee benefit programs for this specific position class, please visit https://www.eiu.edu/humanres/benefits/newemployees.php 

Diversity and Inclusion: Eastern Illinois University is committed to fostering a learning community where all members feel welcomed and valued. The university provides equality of opportunity in all areas of campus life, and we strive to recognize and appreciate the unique value of our students, faculty, and staff. Every member of campus has the right to learn and work in an environment free of discrimination and harassment, and beyond that, our goal is for all members of our community to develop a strong sense of belonging to Eastern Illinois University.

The University and Community: Eastern Illinois University takes pride in creating a warm, welcome environment for all faculty, staff and students. Established in 1895, EIU boasts a rich, tradition of preparing students for their personal and professional goals. A traditional regional residential institution, EIU offers a superior education at a relatively low cost while consistently earning high rankings and distinctions for its affordability, academic program quality, career placement rates, campus safety, online degree options, student support, and sustainability initiatives. EIU focuses on individualized attention and superior student relationships and has earned recognition as the highest- ranking independent public regional university in Illinois and a place among the Midwest’s top public regional universities according to U.S. News and World Report. Eastern offers faculty a wide range of research and public service activities. EIU hosts more than 175 student organizations on campus, and offers a variety of cultural events, NCAA Division I athletics, and active research opportunities for its students to enjoy and to thrive. EIU has become recognized for providing the resources of a large institution while creating the kinds of individual relationships that support student and alumni success.

The University is located in East Central Illinois, combines the benefits of a community of 20,000 with access to several large cities, including Chicago, St. Louis, and Indianapolis.

Important Information for Applicants:

Eastern Illinois University is an Affirmative Action/ Equal Opportunity Employer committed to diversity, inclusion, and belonging in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, gender expression, age, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristics. 

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act to complete the application and/or interview process. If would like to request assistance with the application/interview process, please contact Human Resources at (217)-581-3463 or employment@eiu.edu for assistance.