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EIU Faculty Development and Innovation Center

Student Support and Services @ EIU:

a brief guide for Faculty


 Support Services for Students in Distress


  • Indicators of students in distress and available services at EIU (PDF)
  • Through the Early Alert System (EAS), instructors can submit information regarding students who are missing classes or not completing assignments. This is done through course rosters in PAWS. In response, housing staff will reach out to students who live on campus and staff in the Student Success Center will reach out to students who live off campus.

  • An online referral can be submitted to the Student Support Team, a cross-functional team dedicated to providing assessment, counsel, and referrals to students displaying concerning/distressed behavior.

  • The Counseling Clinic in the Human Services Building (581-3413) serves students who need emotional assistance.  Weekly group counseling sessions are being offered for mental health support, anxiety, grief, expressive arts therapy, self-compassion, and general therapy. (After business hours, LifeLinks may be contacted for immediate assistance at 1-866-567-2400.)

  • The EIU Campus Food Pantry serves anyone who has a Panther Card. The goal of the EIU Campus Food Pantry is to support those needing help to put food on their table. Panthers are eligible to visit the EIU Campus Food Pantry two times per month. The EIU Campus Food Pantry is located in 1347 McAfee, and open 5 days per week while classes are in session. The EIU Office of Civic Engagement and Volunteerism coordinates such efforts on behalf of students, staff, and faculty.

  • The Medical Clinic in the Human Services Building (581-3013) treats health-related concerns.

Academic Support Services

  • The Student Success Center (217-581-6696, 1301 McAfee) offers resources, workshops, and individualized consultations to help students reach their academic goals.

  • The Center for Student Innovation (217-581-6072, Booth Library) allows students to check out laptop computers, webcams, and other technology for a limited period of time.

  • TRiO Student Support Services (217-581-7849, 1125 McAfee) provides individual TRiO advisors, tutoring, and financial support for low-income and first-generation students and/or students with disabilities.

  • STEP (Students with Autism Transitional Education Program) (217-581-6361, 1311 Klehm Hall) provides structured support, skill- and strategy-development, small group work and individualized coaching, and peer mentors for students with autism who have been admitted to STEP.
  • Research Engagement and Scholarship Librarians of Booth Library provide course support and individualized research consultations for students.
  • A Tutoring Center will be opening this fall in the Gregg Technology Center, just west of Booth Library.  The Tutoring Center will offer tutoring for 1000 and 2000 level courses, supplemental instruction, academic coaches, and environments for group study.

  • The Writing Center (217-581-5929, 3110 Coleman Hall) supports student writers from all majors at any stage of the writing process.

Syllabus Statements


Related Pages

Contact Information

Dr. Michael Gillespie, Director, FDIC


Kim Ervin
Instructional Designer


Faculty Development and Innovation Center

1105 Booth

David Smith
Instructional Support and Training Specialist


Keerthana Saraswathula
Instructional Support and Training Specialist


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