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Collection Specialist

Closes: Open Until Filled Business OfficeFull-TimeStudent Accounts/Bursar

Eastern’s Student Accounts/Bursar Area is looking for a full-time Collection Specialist. Responsibilities include: pursuing collection efforts on delinquent student accounts, Federal Perkins loans and institutional loans; assisting current students and their families with questions or issues related to their accounts; and establishing payment arrangements for current students. The ability to communicate accurately and concisely both verbally and in writing, a willingness to learn, and excellent customer service skills are a must for this position.

Requirements for this position are:

Any one or any combination of the following, totaling one (1) year (12 months), from the categories below:

  1. Collection, consumer credit, or business experience that required knowledge of collection methods and procedures.
    • College course work that included courses in finance, accounting, business administration, business management, or a closely related field.
    • 30 semester hours equals one (1) year (12months)
    • 60 semester hours or an Associate’s Degree equals two (2) years (24 months)
    • 90 semester hours equals three (3) years (36 months)
    • 120 semester hours or a Bachelor’s Degree equals four (4) years (48 months)
  2. One (1) year (12 months) of collection experience comparable to the Collection Representative level or in other positions of comparable responsibility.

Candidates will also be required to pass a Civil Service Examination. To apply, you may submit an application, resume, transcripts, and references online. Review of applications will begin immediately and continue until the position is filled.

EIU offers an excellent benefits package, including competitive employee insurance premiums as well as flexible options for medical coverage. Vision insurance is included at no cost and dental insurance is available.  Eligible employees participate in the State University Retirement System, which offers medical insurance upon retirement.  Tuition waivers are offered for continued educational goals, and a generous paid time off package includes at least 11 paid holidays, earned vacation, and sick time. 

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