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IT Technical Associate – Technical Support Specialist
The Information Technology Services Help Desk at Eastern Illinois University is seeking candidates for the position of IT Technical Associate – Technical Support Specialist. Duties of this position are to handle both incoming phone calls and walk-ins and create ticket requests for end users; install and upgrade software and configure systems and applications for desktops; access software updates, drivers, and knowledge bases to research problem resolution; and generate and mail Panther Cards for the on-line student population.
Qualified candidates should have two years of progressively more responsible work experience with end user support, end point devise support and troubleshooting, and technical phone support, or a Bachelors’ degree in IT or computer technology-related field and one year of the above experience.
The Civil Service Examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from qualified applicants. Upon successful selection of a candidate, all scores will be voided from this IT Technical Associate – Technical Support Specialist register.
To apply, submit an application, resume, transcripts and names and contact information for three business references online at https://www.eiu.edu/~humanres/application/login.php . Application should be submitted by May 18, 2023 to ensure consideration.
EIU offers an excellent benefits package, including competitive employee insurance premiums as well as flexible options for medical coverage. Vision insurance is included at no cost and dental insurance is available. Eligible employees participate in the State University Retirement System, which offers medical insurance upon retirement. Tuition waivers are offered for continued educational goals, and a generous paid time off package includes at least 12 paid holidays, earned vacation, and sick time. AA/EEOE