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EIU MBA Online

Faculty

Dr. Chao Wen, Associate Professor

Office: ofc 4004 - Lumpkin Hall
Phone: 2175816932
Email: cwen@eiu.edu

Chao Wen is an Associate Professor in Management Information Systems and Operations Management at the Eastern Illinois University. He received his Ph.D. in Management Science from the University of North Texas. Dr. Wen obtained his M.Sc. with a concentration in Supply Chain Management and B.Sc. in Computer Science from the University of Electronic Science & Technology of China. Dr. Wen has published journal articles in the Journal of Computer Information Systems, Cyberpsychology Behavior and Social Networking, Information & Management, Computers in Human BehaviorInternational Journal of Operations and Production Management, and Journal of Electronic Commerce Research. His research interests include e-commerce, consumer behavior, service operations, sustainable operations, statistics education, and supply chain management.


Frequently Taught Courses

BUS 2810 : Business Statistics
BUS 3950 : Operations Management

OSC 4820: Business Analytics and Data Mining
MBA 5001: Business Operations in Renewable Energy Facility (Sustainable Supply Chain Management)
MBA 5500: Quantitative Modeling

Professional Organizations

·         INFORMS: Member (Since 2015)
·         Decision Sciences Institute (DSI): Member (Since 2010)
·         Beta Gamma Sigma Honor Society: Member (Since 2010)

Research

·         Service Quality: Measurement and influence of quality in different industries, quality management
·         Consumer Behavior: Consumer decision-making processes, factors affecting consumer behavior
·         Information Systems: Adoption of information systems, e-commerce/e-business, social network sites
·         Sustainable supply chain: green/closed-loop supply chain, triple bottom line analysis, life cycle assessment.

Selected Publications

  1. Fang, J., L., Chen, L., Wen, C. & Prybutok, V.R. “Co-viewing Experience in Video Websites: The Effect of Social Presence on E-Loyalty,” International Journal of Electronic Commerce, Volume 22, Issue 3, Jun 2018, pages 446-476.
  2. Wen, Chao, with Fang, J., Zhao, Z., and Wang, R. “Design and performance attributes driving mobile travel application engagement,” International Journal of Information Management, Volume 37, Issue 4, August 2017, Pages 269–283. http://dx.doi.org/10.1016/j.ijinfomgt.2017.03.003
  3. Wen, Chao, with Fang, J., and Shao, Y.. “Transactional Quality, Relational Quality, and Consumer e-Loyalty: Evidence from SEM and fsQCA,” International Journal of Information Management, Volume 36, Issue 6, Part B, December 2016, Pages 1205-1217 http://dx.doi.org/10.1016/j.ijinfomgt.2016.08.006  (Acceptance rate 20% from Cabell’s Directories, Journal Impact Factor: 2.692)
  4. Wen, Chao, with Fang, J., George, B., Shao, Y. “Affective and cognitive factors influencing repeat buying in e-commerce,” Electronic Commerce Research and Applications, Volume 19, September–October 2016, Pages 44-55 http://dx.doi.org/10.1016/j.elerap.2016.08.001. (Acceptance rate 12% from Cabell’s Directories, Journal Impact Factor: 2.139)
  5. Wen, Chao, with Fang, J., George, B., and Prybutok, V.R. “Consumer Heterogeneity, Perceived Value, and Repurchase Decision-Making in Online Shopping: The Role of Gender, Age, and Shopping Motives," Journal of Electronic Commerce Research, Volume 17, Number 2, pp. 116-131. May, 2016(Acceptance rate 10% from Cabell’s Directories, Journal Impact Factor: 1.255)
  6. Wen, Chao, with Fang, J., Prybutok V. “Shirking behavior and socially desirable responding in online surveys: A cross-cultural study comparing Chinese and American samples”. Computers in Human Behavior, Volume 54, January 2016, pp. 310-317. (Acceptance rate 30% from Cabell’s Directories, Journal Impact Factor: 2.880)
  7. Wen, C., Prybutok, V.R., Blankson, C, and Fang, J. (2014) “The Role of E-Quality within the Consumer Decision Making Process,”  International Journal of Operations and Production Management, Vol. 34 No. 12, pp. 1506-1536. (5-year Impact Factor 2.472)
  8. Fang, J., Wen, C. and Prybutok, V., (2014), “An assessment of equivalence between Internet and paper-based surveys: Evidence from collectivistic cultures”, available online via Digital Object Identifier (DOI) 10.1007/s11135-012-9783-3, Quality & Quantity, Volume 48, Issue 1, January 2014, pp. 493-506. (5-year Impact Factor 1.24)
  9. Fang, J., Wen C. and Prybutok V., “An Assessment of Equivalence between Paper and Social Media Surveys: The Role of Social Desirability and Satisficing”. Computers in Human Behavior, Volume 30, January 2014, pp. 335-343. (5-year Impact Factor 3.047)
  10. Fang, J, Wen, C. and Prybutok, V. (2013) “Equivalence of Internet and Paper-Based Surveys in IT/IS Adoption Research in Collectivistic Cultures: The Impact of Satisficing”, Behaviour & Information Technology, available online via Digital Object Identifier DOI:10.1080/0144929X.2012.751621, Volume 32, Issue 5, May 2013, pp. 480-490. (5-year Impact Factor 1.426)
  11. Fang, J. and Wen C.,  (2012) “Predicting potential respondents’ decision to participate in Web surveys”, International Journal of Services Technology and Management, Vol.18, Nos. ½, pp. 16-32
  12. Wen, C., Qin, H, Prybutok V. and Blankson C, (2012) “The role of national culture on relationships between customers’ perception of quality, values, satisfaction and behavioral intentions”, Quality Management Journal, Vol. 19, No. 4, pp. 7 -23
  13. Xu, C., Ryan S., Prybutok V. and Wen, C., (2012) “It is not for fun: An examination of social network site usage”, Information & Management, Volume 49, Issue 5, pp. 210-217. (5-year Impact Factor 3.392)
  14. Wen, Chao. The Impact of Quality on Customer Behavioral Intentions Based on the Consumer Decision Making Process as Applied in E-commerce. Denton, Texas. (Ph.D. Dissertation) UNT Digital Library. http://digital.library.unt.edu/ark:/67531/metadc149685/. Accessed August 11, 2014.
  15. Fang, J., Wen C. and Pavur R. (2012) “Participation willingness in web surveys: Exploring effect of sponsoring corporation’s and survey provider’s reputation”, Cyberpsychology, Behavior, and Social Networking, 15(4): 195-199. (Impact Factor: 2.410, ranked 7 out of 67 in the "Communication" category of the JCR Social Sciences Edition)
  16. Wen, C., Prybutok, V. and Xu, C. (2011) “An integrated model for customer online repurchase intention,” Journal of Computer Information Systems, Vol. 52. No. 1, pp. 14-23. (The 2010 Impact Factor of JCIS is 0.82, A-ranked journal in Information Systems by the Excellence in Research in Australia, in the top 5% of journals (n = 160))
  17. Wen, C., Tran, T., Insley, R.G. & Iaeger, P. (2011) “International students and the cultural implications they bring to university classrooms: Input from the social republic of Vietnam and the People’s Republic of China,” National FORUM of Multicultural Issues Journal, Vol. 8, No.2, pp. 68-74. (Journal Country: United States)
  18. Fang, J. & Wen. C. Research on Psychological Factors Affecting Respondents’ Intention to participate in Web surveys. Chinese Applied Psychology. 2011, Vol. 17. No.4. pp. 339-345. (Journal Country: China)
  19. Wen, C. & Li, X. (2007) “Research on the Collaborative Supply Chain Planning Based on the Integration Model of ERP and APS”, Chinese Journal of Management. vol.4, pp. 31-36. (Journal Country: China)

Selected Conference Presentations

·         Boakye, K., Wen, Chao., and Prybutok, V.R., “Teaching with Technology: Online Resources as a Pedagogical Aid in Teaching a Graduate Course in Quality Control,” Presentation at the Decision Sciences Institute, San Francisco, CA, Nov 17-12, 2012, IE-10-2.
·         Wen, Chao, Insley, R. Iaeger, P., “Undergraduate Statistics: Are Students’ Fears Unwarranted?” Presentation and proceedings at the Decision Sciences Institute, San Francisco, CA, Nov 17-12, 2012, IE-10-2.
·         Xu, Chenyan, Ryan, S. Magro M., and Wen, C. Why do people stick with a specific social networking site? An integrated relationship and uses gratification perspective. Refereed Research Paper in the Proceedings of the 18th Americas Conference on Information Systems (AMCIS), Seattle, WA, Aug. 9-11, 2012

·         Wen, Chao, Meernik James and Prybutok Victor, “Graduate Student Retention Modeling in a Large Public University”, Abstract Presentation in the Decision Sciences Institute Southwest Region, New Orleans, LA, Feb. 29-Mar. 3, 2012
 
·         Ponnaiyan, Subramaniam, Wen Chao and Prybutok Victor, “Impact of Service and Food Quality on Customer Behavioral Intentions at Ethnic Fast Food Restaurants in the USA”, Abstract Presentation in the Decision Sciences Institute Southwest Region, New Orleans, LA, Feb. 29-Mar. 3, 2012
 
·         Han, Bo, Wen Chao and Prybutok Victor, “The effect of the TPL Supplier’s Information Service Quality on the Online Shopper’s Perception of Supply Chain Performance: Evidence from an Exploratory Study”, Abstract Presentation in the Decision Sciences Institute Southwest Region, New Orleans, LA, Feb. 29-Mar. 3, 2012
 
·         Wen, Chao,Fang, Jiaming and Prybutok Victor, “The Effect of a Collaborative Supply Chain Strategy on Service Quality and Supply Chain Performance: A theoretical study”, Presentation and Refereed Research Paper in the Proceedings of the Decision Sciences Institute, Boston, November 19-22, 2011.
 
·         Wen, Chao,Insley Robert G. and Iaeger Paula I. “An investigation of student perceptions regarding teaching effectiveness on undergraduate student performance in statistics courses,” Presentation and Refereed Research Paper in the Proceedings of the Decision Sciences Institute, Boston, November 19-22, 2011.
 
·         Xu, Chenyan, Ryan Sherry, Prybutok Victor and Wen C., “The gratifications of SNSs usage pattern: affection, coordination, disclosure, entertainment/relaxation, escape, information seeking, immediate access, and stylishness,”Presentation and Refereed Research Paper in the Proceedings of the Decision Sciences Institute, Boston, November 19-22, 2011.
 
·         Fang, Jiaming and Wen C., “Predicting Respondents’ Decision to Participate in Web Surveys,” Refereed Research Paper in the Proceedings of The Tenth Wuhan International Conference on E-Business Wuhan, China, May 27-29, 2011.
 
·         Wen, Chaoand Prybutok, V.R., “Impact of Online Shopping Enjoyment and Satisfaction on Online Repurchase Intention,” Presentation and Refereed Research Paper in the Proceedings of theDecision Sciences Institute, San Diego CA, November 20-23, 2010.
 
·         Wen, Chao,Li, X. (2007) Research on Dynamic Supply Chain Integration Network Model Based on Collaboration Theory and Non-Linear Polya Processes, Presentation and Refereed Research Paper in the Proceedings of the IEEE 2007 International Conference on Wireless Communication, Networking and Mobile Computing (WiCOM 2007), Shanghai, China, September 21-25, 2007.
 
·         Peak, D., Prybutok, V.R., Wen, C., Harden, G., Beayeyz, A.A., Gibson, M., and Ryan C., “Identification of the Research Issues in Visual Systems Design that Impact Healthcare Computer User Interfaces”, Poster Presentation at Cancer Prevention and Research Institute of Texas Foundation (CPRIT) – Innovations in Cancer Prevention and Research Conference, Austin TX, November 17-19, 2010.
 
·         Kulkarni, Shailesh, Prybutok, V.R., Wen C., and Ponnaiyan Subramaniam, “Using clickers in the large classrooms to enhance active learning and student performance in undergraduate statistics courses”,Abstract Presentation in the Decision Sciences Institute, Boston, November 19-22, 2011.
 
·         Prybutok, V. R., Peak, D., Wen, C., Harden, G., Beayeyz, A.A., Gibson, M., and Ryan, C., “Relationships among Fast Food Choices, Individual Characteristics, and Marketing Visual Cues”, Abstract Presentation intheDecision Sciences Institute Southwest Region, Houston, TX, Mar 9-12, 2011, pp 421-429.


Except for teaching and research, Dr. Wen has a lot of other hobbies. Wen likes travelling, photography, playing golf & basketball, and cooking.


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MBA Program
School of Business

600 Lincoln Avenue
Charleston, IL
61920
217-581-3028
mba@eiu.edu


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