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EIU Child Care Resource and Referral

Policies

Below is a brief overview of the CCR&R policies. Copies of individual policies in their entirety are available upon written request.

Agency Complaint Policy:

CCR&R is dedicated to supporting the accessibility, availability, affordability and acceptability of child care in Clark, Coles, Cumberland, Edgar, Moultrie and Shelby counties in Illinois. We strive to accomplish this mission in a professional manner, respecting the clientele we serve. We also ask that clientele treat staff respectfully.

Provider Complaint Policy:

CCR&R incorporates the Illinois Department of Children and Family Services Complaint Policy Draft amended January 31, 1991. Upon receiving a complaint against a child care provider, CCR&R determines the nature of the complaint and follows the procedures outlined within the policy.

Confidentiality Policy:

The CCR&R staff will adhere to confidentiality. Confidentiality applies to information about our customers: parents, families, providers and community members. We seek and gain information to help us provide quality services for our customers. The information is only for use in providing our CCR&R services. The information is not for informal discussions or dissemination outside our service limits.

Furthermore, confidentiality applies to access and use of the CCR&R databases, as well as information about CCR&R personnel. CCR&R composite data are contractually available to the Illinois Department of Human Services, the Illinois Network of Child Care Resource and Referral Agencies, and shared with the community.

Fee Policy:

CCR&R does not charge child care providers for inclusion in the database. Minimal fees are charged to providers for training.

Disclaimer:

CCR&R does not endorse nor recommend any provider to parents or families. The selection of a child care provider is the family's responsibility. The data used with the referrals is based upon the information supplied by the providers themselves, and the CCR&R does not take responsibility for its accuracy. To inquire about the past history and record of a licensed child care provider, call the Department of Children and Family Services Day Care Information Line at 1-877-746-0829.

 

Related Pages

Contact Information

CCR&R

1325 Klehm Hall
217-581-6698
800-545-7439
Fax: 217-581-7084
mmedwards2@eiu.edu

Hours

Monday - Friday: 8:00 -4:30pm

Summer Hours

Monday-Thursday 7:45am-4:00pm
Mon.-Thurs.: 4-4:30pm By Appt. Only
Friday: 7:30am-12:00pm


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