Department: Office of Admissions

Hours/Week: 18-20 hours/week

Contract Dates: August 1 – May 15 

Duties & Responsibilities:

1. Assist with the day to day operations of our Admissions Student Ambassadors. This includes helping set expectations, scheduling, and evaluating student performance.
2. Assist with the coordination and implementation of Student Ambassador training.
3. Assist with interviewing, selecting, and hiring Student Ambassadors.
4. Provide presentations to groups, prospective students, and families during group visits, daily visits, and events.
5. Manage all Office of Admissions social media accounts. This position should understand the enrollment process and be able to effectively and creatively connect with prospective students, families, and external agencies through our social media platforms.
6. Lead postcard nights with our Admissions Student Ambassadors. This includes scheduling the nights, preparing necessary information and materials, working evening shifts to supervise, and setting expectations.
7. Monitor and respond to all emails and questions directed to our online Billy the Panther helper bot.
8. Interpret admissions policies and enrollment procedures and effectively communicate the core benefits of EIU during informational presentations and participation in on campus events.
9. Provide strong follow up communication to external stakeholders, including prospective students, counselors, faculty, and staff, via myeiu, phone calls, SMS messaging, and email.
10. Complete other duties as assigned by your supervisor and or the Associate Director or Director of Admissions, including assisting with Future Panther Tailgate, Honors Visit Day, Open Houses, Admitted Student Days, and similar events. Data should be tracked for each duty, with timely analysis reports provided.
11. Consistently exhibit outstanding customer service with both internal and external stakeholders, including EIU colleagues, administrators, staff, and prospective students.
12. Attend staff and recruiter meetings and participate in office initiatives with a willing, team oriented attitude.
13. Research best practices and emerging practices within the Admissions field related to the recruitment of new freshmen and transfer students.
14. Demonstrate the ability to embrace change and operate professionally in a changing work environment.
15. Work occasional nights and weekends.

Special Qualifications:

• Strong interpersonal and communication skills

• Ability to communicate effectively in writing

• Ability to problem solve

• Valid driver’s license required