Inactivity Case Closure Policy

Due to the volume of requests that come through the Office of Accessibility and Accommodations (OAA), idle cases will be closed due to inactivity. If a student does not attempt to complete the appropriate next steps in the process or notify the OAA of an update in attempting to complete the next steps on their end within 30 calendar days of the OAA’s last contact attempt, the case will be closed.  

 

Reasons for Case Closure Notices: 

No Request Form Received 

The student did not complete the appropriate Accommodation Request Form (i.e., Academic/Housing or ESA) and did not respond to the OAA’s email notifying them to do so.

Missing Documentation 

The OAA requested relevant documentation, such as an IEP/504 or medical reports, and the documentation was not submitted.

No Meeting Scheduled 

The student did not schedule a meeting after the scheduling email was sent.

No Response to Follow-up 

The office attempted to contact the student to discuss a related concern, and the student did not respond.

Inactive Student Status 

The student leaves the University (withdrawals, transfers, graduates, etc.) prior to completing the accommodation approval process.

 

Steps to Take Upon Receiving a Notice:

Submit a New Request Form 

The student must submit a new request form to reactivate a closed request even if a request form was previously submitted.

Complete Remaining Steps As Needed  

  • Submit missing documentation 
  • Contact the OAA for a new link to schedule an intake meeting 
  • Contact the OAA if uncertain about what to do 

 

 

This policy is current as of May 26, 2026. The University reserves the right to make changes to this policy as necessary at any time.