If you have documents to drop off and do not require help from the office staff, the Student Insurance Office Dropbox is available. When the Student Services Building is unlocked, you can leave documents in our drop box located on our front door.
Our fax number and mailing address are:
Mailing address: Student Insurance, 600 Lincoln Avenue, Charleston, IL 61920.
Students can access their Student Insurance card via PAWS, under the MyHealth tab. Simply click on the Student Insurance Card link. Please share the information on the insurance card, along with any primary insurance information, with all medical providers to ensure prompt claim processing.
We encourage students to contact the Student Insurance Office at 217-581-5290 when medical appointments are scheduled or as soon as possible following any medical visit. We will work with you to ensure providers have our claims address.
For more questions about The Plan's benefits, eligibility, provisions, limitations and exclusions, and other features, e-mail us, call us at 217-581-5290, or stop by our office on the 3rd floor of the Student Services Building. Please note, we are unable to answer student-specific claim or eligibility questions via email due to privacy.
Our office hours are 8:00 a.m. to 4:30 p.m. Monday through Friday during the regular academic year. During the summer, our hours are 8:00 a.m. to 4:30 p.m. Monday through Thursday, and 8:00 a.m. to 12:00 p.m. on Friday.