We are still here to help during this time and encourage social distancing – please consider seeking assistance through the following measures: Phone: 217-581-5290 Email: firstname.lastname@example.org
If you have documents to drop off and do not require assistance from the office staff, the following options are available.
Student Insurance Office Dropbox: When the Student Services Building is unlocked, you can also leave documents in our dropbox located on our front door.
On-campus Dropbox: Campus mail can be dropped in the white campus mail mailbox located on the first floor of Old Main in the hallway near the elevator in the east wing of the building. Mail is picked up daily from this location. This mailbox looks like any other blue mailbox located in the community, but it is painted white and used for campus mail only. Please be sure to put your documents in an envelope and write Student Insurance on the outside so it can be delivered to our office.
Our fax number and mailing address remain the same. Fax: 217-581-7507 Mailing address: Student Insurance, 600 Lincoln Avenue, Charleston, IL 61920.
Student Insurance ID Cards
Students can access their Student Insurance card via PAWS, under the MyHealth tab. Simply click on the Student Insurance link. Please share the information on the insurance card, along with any primary insurance information, with all medical providers to ensure prompt claim processing.
Students are encouraged to contact the Student Insurance Office at 217-581-5290 when medical appointments are scheduled or as soon as possible following any medical visit. We will work with you to ensure providers have our claims address.
For more questions about The Plan's benefits, eligibility, provisions, limitations and exclusions, and other features, e-mail us, call us at 217-581-5290, or stop by our office located on the 3rd floor of the Student Services Building. Our office hours are 8:00 a.m. to 4:30 p.m. Monday through Friday during the regular academic year. During the summer our hours are 8:00 a.m. to 4:30 p.m. Monday through Thursday, and 8:00 a.m. to 12:00 p.m. on Friday.