Student Insurance and COVID-19
Students who become seriously ill from COVID-19 virus may need a variety of inpatient and outpatient services. Student Insurance provides benefits for inpatient hospital stays and outpatient services including physician visits, lab and radiology testing, ambulance transportation, and emergency room visits. The Student Insurance Brochure provides a complete outline of coverage. The brochure is available on the Student Insurance website www.eiu.edu/studentinsurance under the Forms and Brochure link. The Student Insurance Claim Form is also available at this link.
Students can access their Student Insurance card via PAWS, under the MyHealth tab. Simply click on the Student Insurance link. Please share the information on the insurance card, along with any primary insurance information, with all medical providers to ensure prompt claim processing.
Students are encouraged to contact the Student Insurance Office at 217-581-5290 when medical appointments are scheduled or as soon as possible following any medical visit. We will work with you to ensure providers have our claims address. Please feel free to contact us with any additional questions you may have. We can also be reached via email at firstname.lastname@example.org.
The Student Insurance Office is working remotely during the COVID-19 Situation
The Student Insurance Office is currently working remotely. We are still here to help during this time and encourage social distancing – please consider seeking assistance through the following measures:
Dropbox: Please feel free to leave any documents in our dropbox located on our front door. We will check this regularly.
Our fax number and mailing address remain the same.
Mailing address: Student Insurance, 600 Lincoln Avenue, Charleston, IL 61920.
The Plan has a $100 deductible per diagnosis, per Plan year, and pays up to 70% of eligible expenses for physician and hospital expenses, lab and x-ray, surgery, ambulance transport, physical therapy, maternity expenses, mental health and substance abuse treatment.
Student Insurance also provide a pharmacy benefit at the Medical Clinic Pharmacy on campus.
For more questions about The Plan's benefits, eligibility, provisions, limitations and exclusions, and other features, e-mail us, call us at 217-581-5290, or stop by our office located on the 3rd floor of the Student Services Building. Our office hours are 8:00 a.m. to 4:30 p.m. Monday through Friday during the regular academic year. During the summer our hours are 8:00 a.m. to 4:30 p.m. Monday through Thursday, and 8:00 a.m. to 12:00 p.m. on Friday.
The Student Insurance Office is located on the 3rd floor of the Student Services Building, Room 5021.