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EIU Student Insurance


On May 31, President Glassman passionately affirmed Eastern Illinois University’s commitment “to the highest ideals and values of civility, equity, inclusion, understanding, and respect for all.”  President Glassman wrote, “Words, actions, and attitudes matter.  As President of Eastern Illinois University, I have a platform that affords me a unique public voice – and one that I am compelled to use to strongly denounce all forms of bigotry, racism, needless violence, and acts of intolerance.  With that same voice, I want to publicly share my deepest support for our African American community.  It is my sincere hope that by working together in the broadest spirit of love and unity, we are able to build a future where social injustice finds no home in our diverse, dynamic society.”

EIU’s Health and Counseling Services stand side-by-side with President Glassman in this commitment.  We are keenly aware of the impact of recent and historical tragedies and injustices on our students.  We grieve with those who are grieving and hurt with those who are hurting.  We also recognize that continual exposure to current events – though important for increasing awareness and understanding – can be re-traumatizing and triggering for some.  Please know that it is normal, understandable, and valid to experience a variety of emotional responses.  We encourage those who are struggling and hurting to seek safe, supportive spaces to process their feelings and experiences.  Please remember that we are here as a resource for students.  We are eager to share further information regarding our Counseling Clinic’s services; we can also assist students with a referral to counseling services closer to their home.  We stand with President Glassman in fostering a climate that is safe and affirming for all students on our campus and within our community.


We are still here to help during this time and encourage social distancing – please consider seeking assistance through the following measures:  

Phone: 217-581-5290    Email:

If you have documents to drop off and do not require assistance from the office staff, the following options are available.

Student Insurance Office Dropbox: When the Student Services Building is unlocked, you can also leave documents in our dropbox located on our front door.

On-campus Dropbox: Campus mail can be dropped in the white campus mail mailbox located on the first floor of Old Main in the hallway near the elevator in the east wing of the building. Mail is picked up daily from this location. This mailbox looks like any other blue mailbox located in the community, but it is painted white and used for campus mail only. Please be sure to put your documents in an envelope and write Student Insurance on the outside so it can be delivered to our office.

Our fax number and mailing address remain the same.      Fax: 217-581-7507       Mailing address: Student Insurance, 600 Lincoln Avenue, Charleston, IL 61920.


What is Student Insurance?


Student Insurance Scenarios and Examples


Student Insurance ID Cards

Students can access their Student Insurance card via PAWS, under the MyHealth tab. Simply click on the Student Insurance link. Please share the information on the insurance card, along with any primary insurance information, with all medical providers to ensure prompt claim processing.

Students are encouraged to contact the Student Insurance Office at 217-581-5290 when medical appointments are scheduled or as soon as possible following any medical visit. We will work with you to ensure providers have our claims address.

For more questions about The Plan's benefits, eligibility, provisions, limitations and exclusions, and other features, e-mail us, call us at 217-581-5290, or stop by our office located on the 3rd floor of the Student Services Building. Our office hours are 8:00 a.m. to 4:30 p.m. Monday through Friday during the regular academic year. During the summer our hours are 8:00 a.m. to 4:30 p.m. Monday through Thursday, and 8:00 a.m. to 12:00 p.m. on Friday.

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