REGISTRATION HOLDS

The following is a list of the most common holds that prevent students from being able to register for classes. Also included is contact information for the office that has placed the hold. The Office of the Registrar cannot remove holds placed by other offices, nor can they override the hold to register students.

How to access your holds

Listed below are the hold types, the office that placed the hold and how to remove the hold.

A1ADMISSIONS

You must submit your final official transcript(s), showing all the grades you have earned from the high schools, colleges, and universities you have attended. To do so, contact the counselor or records office at each school and ask them to send an official transcript to admissions@eiu.edu on your behalf. To be considered official, transcripts must be sent directly by the school. Transcripts can also be sent by the school in a sealed envelope to: Office of Admissions, 600 Lincoln Ave., Charleston IL 61920. If you have any questions about transcripts, please contact Admissions at admissions@eiu.edu or 217-581-2223, and have your student ID ready. If you do not know your E#, please click here.

A3STUDENT SUCCESS CENTER

The Student Success Center has placed a hold on your account preventing you from registering for classes. To resolve this issue, please contact the Student Success Center at success@eiu.edu or 217-581-6696, and have your student ID ready. If you do not know your E#, please click here.

B1STUDENT ACCOUNTS

You have unpaid tuition or fees on your account preventing you from registering for classes. For payment information, visit www.eiu.edu/busofc/bursar_payment.php. If you have any questions about your payment, please contact Student Accounts at 217-581-3715, and have your student ID ready. If you do not know your E#, please click here.

G1GRADUATE SCHOOL

The Graduate School has placed a hold on your account preventing you from registering for classes. To resolve this issue, please contact the Graduate School at graduate@eiu.edu or 217-581-2220. If you do not know your E#, please click here.

GTGATEWAY

The Academic Advising office has placed a Gateway hold on your account preventing you from registering for classes. To resolve this issue, please contact the Academic Advising office at advising@eiu.edu, or 217-581-2313. If you do not know your E#, please click here.

H2HOUSING

Your Housing application fee needs to be paid before you can register for classes. For payment information, visit www.eiu.edu/housing/payment.php. If you have any questions about your payment, please contact Housing & Dining Services at housing@eiu.edu or 217-581-5111, and have your student ID ready. If you do not know your E#, please click here.

H4HEALTH AND COUNSELING SERVICES - HEALTH EDUCATION RESOURCE CENTER

You must complete required Vector Solutions on-line Health & Wellness training modules, which may include AlcoholEdu for College, Mental Wellbeing for Students, and/or Sexual Assault Prevention for Undergraduates. For login instructions, visit www.eiu.edu/herc/logininstructions.php. If you have any questions, please contact the Health Education Resource Center at herc@eiu.edu or 217-581-7786, or visit them in Rm 2201 Blair Hall and have your student ID ready. If you do not know your E#, please click here.

H6HEALTH AND COUNSELING SERVICES - HEALTH EDUCATION RESOURCE CENTER

You must submit immunization records showing you have received legally required vaccines. Visit www.eiu.edu/health/immunizations.php for detailed instructions. If you have any questions, please contact the Health and Counseling Service’s Health Education Resource Center at immunizations@eiu.edu or 217-581-7786, or visit them in 2201 Blair Hall. and have your student ID ready. If you do not know your E#, please click here.

J6OFFICE OF STUDENT ACCOUNTABILITY & SUPPORT

The Office of Student Accountability & Support has placed a hold on your account preventing you from registering for classes. To resolve this issue, please contact the Office of Student Accountability & Support at 217-581-3827, and have your student ID ready. If you do not know your E#, please click here.

JSOFFICE OF STUDENT ACCOUNTABILITY & SUPPORT

N1NDSL

You have a payment that is past due for your Federal Perkins Loan: www.eiu.edu/finaid/loan.php#federal%20loans. For payment information, visit www.eiu.edu/busofc/bursar_payment.php. If you have any questions about your payment, please contact Student Accounts at 217-581-3715, and have your student ID ready. If you do not know your E#, please click here.

N6NDSL (EXIT)

You are required to complete exit counseling for your Federal Perkins Loan: www.eiu.edu/finaid/loan.php#federal%20loans. EIU's Student Accounts office will provide you with a detailed explanation of your loan repayment options and answer any questions you have. Please contact Student Accounts at 217-581-3715 to schedule an appointment, and have your student ID ready. If you do not know your E#, please click here.

STSTEP PROGRAM FEE

You have unpaid fees for the STEP Program. For payment information, visit www.eiu.edu/step/faq.php. If you have any questions, contact the STEP Program at step@eiu.edu or 217-581-6361, and have your student ID ready. If you do not know your E#, please click here.

TBHEALTH AND COUNSELING SERVICES - HEALTH EDUCATION RESOURCE CENTER

New International Students must complete an on-line TB Screening questionnaire, and depending on the results of that screening, may need to complete a TB Blood Screening Test. Visit www.eiu.edu/health/InternationalTB.php
for detailed instructions. If you have questions, please contact Health and Counseling Service’s Health Education Resource Center at immunizations@eiu.edu or 217-581-7786, or visit them in Rm 2201 Blair Hall and have your student ID ready. If you do not know your E#, please click here.

Registrar