- Administrative Phone Services (Centrex)
-
Administrative Phone Services (Microsoft Teams)
- Project Overview and FAQs
- Using Microsoft Teams Voice
- Microsoft Teams Voice Quick Reference Guide (Printable)
- Microsoft Teams on a Mobile Device
- Status Icons
- Helpful Short Videos
- Teams Supported Devices and Equipment
- Using Your Poly CCX Phone
- Troubleshooting Steps and Report a Problem
- New Service, Disconnects, Moves, Changes
- Repair Services
- Directory Assistance
- Emergency Phones
- FAQs
Administrative Billing
As the campus' phone service provider, the EIU Telecommunications office issues a monthly bill to administrative offices. Charges that may appear on the bill will include either Non-Recurring (one time only) and/or Recurring Charges. Interested in knowing the actual amount of potential charges on your bill?? Click on the following hyperlinks to obtain a listing of billed charges.
Non-Recurring Charges
- Adding new calling features
- Moving an existing line or Installing a new line
- Equipment items purchased
- Long distance calls from the previous month
Recurring Charges
- Monthly line access
- Monthly Instrument Charge
- Voice mail
View and print your department phone bills
Fiscal Agents and/or designees may view and print department bills by going to the following website https://pinnacle.calero.com/eiu
This is a restricted website. Your user name and password is your current EIU Net ID and Password you use daily to log into your computer. For instructions for printing a Summary Bill click here. For instructions for printing a Department Bill with individual detail click here.
Please notify the Telecommunications Office at 581-4357 for any billing issues or assistance with logging in.
Non-Recurring Charges
| Description | Charge |
|---|---|
| Installation - new phone line | $120 per line |
| Line Move | $70 per line |
| Adding New Phone Features | $5 per line |
| Equipment Upgrade | $55 per line |
Equipment for Sale or Rent
| Description | One-Time Charge |
|---|---|
| Cords | $8.00 |
| Couplers | $4.95 |
| Shoulder Rest | $7.00 |
| Speaker Phone | $10 per day |
| Conference Phone | $15.00 per day |
Recurring Charges
| Phone | Description | Monthly Charges |
|---|---|---|
| Phone Line | Monthly Charge for the Line | $12.25 |
| M9110 | Singe Line (used for unattended areas) | $3.80 |
| M8009 | Singe Line | $4.70 |
| M9316 | Singe Line w/ Speaker | $6.20 |
| M5008 | Multi-line set | $7.45 |
| M6320 | Multi-line w/ Display/Speaker | $13.95 |
| M622 | 20 Key Add-on | $8.05 |
Voice Mail
| Voice Mail | Charge |
|---|---|
| Full time Faculty | N/C |
| Administrative | $4.45 |
| Auto Attendant | $7.95 |
