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EIU School of Extended Learning

Technology FAQs

Who can help me with a technology question?

Contact the ITS Help Desk at 217-581-4357 or email

What do I do if there is a hold on my account?

If you know who placed the hold, contact that department.

You can view holds in your PAWS account:
Go to PAWS
Click on the "Student" tab
Then, go to "Student Account" link
Click on the "View Hold" link

How do I submit an EWP (Electronic Writing Portfolio)?


How Do I add a signature to my email?

How Do I add out of office message to my email?

How Do I add filters to my email?

How Do I forward my email?

How Do I setup my email on a mobile device?


Accessing Library Resources Online

Did you know that the EIU library (Booth Library) offers assistance for students 24 hours a day, seven days a week? Off-campus students who need instruction on how to use electronic resources can contact a librarian for help by going to then clicking on Ask a Librarian (located on the left-hand side under the “Help” section).

For an online tutorial on how to locate a single article or to gather information for a class paper, go


How do I register?

I received an error message when registering. What should I do?
Contact your advisor.

Preparing a Power Point Presentation

If you would like to learn how to prepare Powerpoint slides for your presentation, here are a couple of tutorials to help you.

How do I access my user ID and password?

New BGS students can receive their ID and Password from an academic advisor in the BGS office by calling 217-581-5618. Students who previously attended Eastern and are now returning after a brief absence, can call the ITS Help Desk at 217-581-4357 for ID and Password information. Please have your E number available when you place the call, as it will be needed in order to provide assistance.

Student Technology Guide?

Student Technology Guide

What do I do if I can’t see my course in Desire2Learn?

Contact the ITS Help Desk at 217-581-4357.


Related Pages

Contact Information

School of Extended Learning

600 Lincoln Avenue
Charleston, IL 61920
(217) 581-5114

Academy of Lifelong Learning

600 Lincoln Avenue, Buzzard Hall Room 1328
(217) 581-7415

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