Who can help me with a technology question?
Contact the ITS Help Desk at 217-581-4357 or email firstname.lastname@example.org
What do I do if there is a hold on my account?
If you know who placed the hold, contact that department.
You can view holds in your PAWS account:
Go to PAWS
Click on the "Student" tab
Then, go to "Student Account" link
Click on the "View Hold" link
How do I submit an EWP (Electronic Writing Portfolio)?
Accessing Library Resources Online
Did you know that the EIU library (Booth Library) offers assistance for students 24 hours a day, seven days a week? Off-campus students who need instruction on how to use electronic resources can contact a librarian for help by going to http://www.library.eiu.edu then clicking on Ask a Librarian (located on the left-hand side under the “Help” section).
For an online tutorial on how to locate a single article or to gather information for a class paper, go towww.library.eiu.edu/instruction/
How do I register?
I received an error message when registering. What should I do?
Contact your advisor.
Preparing a Power Point Presentation
If you would like to learn how to prepare Powerpoint slides for your presentation, here are a couple of tutorials to help you.
How do I access my user ID and password?
New BGS students can receive their ID and Password from an academic advisor in the BGS office by calling 217-581-5618. Students who previously attended Eastern and are now returning after a brief absence, can call the ITS Help Desk at 217-581-4357 for ID and Password information. Please have your E number available when you place the call, as it will be needed in order to provide assistance.
Student Technology Guide?
Student Technology Guide
What do I do if I can’t see my course in Desire2Learn?
Contact the ITS Help Desk at 217-581-4357.