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EIU School of Extended Learning

Technology FAQs

Who can help me with a technology question?

Contact the ITS Help Desk at 217-581-4357 or email

What do I do if there is a hold on my account?

If you know who placed the hold, contact that department.

You can view holds in your PAWS account:
Go to PAWS
Click on the "Student" tab
Then, go to "Student Account" link
Click on the "View Hold" link

How do I submit an EWP (Electronic Writing Portfolio)?


How Do I add a signature to my email?

How Do I add out of office message to my email?

How Do I add filters to my email?

How Do I forward my email?

How Do I setup my email on a mobile device?


Accessing Library Resources Online

Did you know that the EIU library (Booth Library) offers assistance for students 24 hours a day, seven days a week? Off-campus students who need instruction on how to use electronic resources can contact a librarian for help by going to then clicking on Ask a Librarian (located on the left-hand side under the “Help” section).

For an online tutorial on how to locate a single article or to gather information for a class paper, go

Online training resource -

EIU's faculty, staff, and students have free access to online training!'s library contains more than 53,000 video tutorials. Topics include Adobe applications, Microsoft Office, open source software, Macintosh applications, multimedia, Web design, programming and more.

To access, go to and select Create a new account. You must create your account using a computer on campus within Eastern's IP range.

If you are never on campus, select Off Campus at for account creation directions. Once your profile is created, you will be able to access from any Internet connection.


How do I register?

I received an error message when registering. What should I do?
Contact your advisor.

Preparing a Power Point Presentation

If you would like to learn how to prepare Powerpoint slides for your presentation, here are a couple of tutorials to help you.

How do I access my user ID and password?

New BGS students can receive their ID and Password from an academic advisor in the BGS office by calling 217-581-5618. Students who previously attended Eastern and are now returning after a brief absence, can call the ITS Help Desk at 217-581-4357 for ID and Password information. Please have your E number available when you place the call, as it will be needed in order to provide assistance.

Student Technology Guide?

Student Technology Guide

What do I do if I can’t see my course in Desire2Learn?

Contact the ITS Help Desk at 217-581-4357.


Related Pages

Contact Information

School of Extended Learning

600 Lincoln Avenue
Charleston, IL 61920
(217) 581-5114

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