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PantherTech Support

Union TechZone

Union Tech Zone is the place for students to go with personal technology needs at Eastern Illinois University.

Located in the University Union Bookstore, we have a dedicated staff here to provide the technology resources and services you’ll need throughout your academic career with Eastern.

Union Tech Zone provides a walk-up help desk environment for technology related questions and solving any personal computer issues. We are also an authorized repair center for Apple, Dell, HP, and others.

We perform all warranty work for Apple Products and Non-Warranty work for HP, Dell, and more.

  • Troubleshooting hardware and software issues
  • Operating System repair/Virus removal for student owned computers
  • Backup, restore, and setup of new machines for EIU Students
  • Most repairs done on-site from Certified Technicians*
  • Rental computers for services sent off-site

*Warranty work is sent off-site (takes 5 – 8 business days)

Free Services

Services currently offered at no charge: 

  • Diagnostics check on Apple and Windows Computers
  • Apple Hardware Repairs, if under warranty

Paid Services
(prices subject to change)

Clean Install (includes data backup) $50
Data Backup and Transfers $25
Virus Removal $25
Parts Replacement - Less than 30 minutes         $10
Parts Replacement - More than 30 minutes $20+ depending on complexity
Hard Drive Replacement $15 plus price of Hard Drive
Solid State Install $15 plus price of Solid State Drive
Software Updates $10
Software Issues $10+ depending on complexity
Basic Speed-up $10


Hours of Business

Available online at

Union Tech Zone Staff

Service Managers: Bob Martin and Madalyn Schoonover

Contact Information


Phone: 217-581-5821

Walk-ins or Appointments at the University Union Bookstore

Technicians schedule may vary - we recommend calling the store to confirm a service time.

*Union Tech Zone provides service to student personal computers.  Service and repair for EIU owned computers are provided by ITS Campus Technology Support. 

HP Dell Toshiba Acer Apple Asus