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PantherTech Support

Self Help

Having trouble? Use our self-help articles below to find answers to your technology questions and issues. If you cannot find your answer, please fill out a support request here. If you have any suggestions for content to add, feel free to email us at

Account, Identity and Security
Includes: NetID, E-Number, Passwords, Web Publishing, Panther Card, and Duo Multi-Factor Authentication
Collaboration and Communication
Includes: Email, Calendars, Microsoft Teams, PantherShare, Office365 ProPlus, and AlertEIU
Desktop Use
Includes: General Desktop Computing and Auto-Updates
EIU Services
Includes: PAWS, D2L, Banner INB, and VMware View (VDI)
Includes: Forms to request access to various technology services
Security, Network and Internet
Includes: EIU WiFi, FortiNAC, Duo Multi-Factor Authentication and VPN
Includes: Policies, Regulations, and Guidelines
Requesting Assistance
Includes: How to use the Tech Support Request Website and Number of Requests
Software Downloads
Includes: Software for Faculty, Staff, and Students
Includes: Student and Administrative Phone Services