INTRODUCTION
Chad P. Elliott is the Director of the Gregg Technology Center, a department of Information Technology Services at Eastern Illinois University a department dedicated in facilitating technology to the academic community including the faculty, corresponding staff, and students of EIU. In addition to his 15 years of IT background, Chad has a Bachelor of Arts in English from EIU. Chad helps with supporting the university's ATAC labs, technology enhanced classrooms, and integrating technology in curriculum. Chad’s experience includes client-server product testing, server management, and troubleshooting/performance diagnostics of the various hardware associated with the ATAC computer labs and classrooms.