Please Note: Screen shots are for an iPhone but the process is similar on an Android device.

When you sign into any Microsoft 365 web based application, you will be prompted for More information required to begin the Microsoft Authenticator enrollment. Click Next. 

Start by getting the App. (If you already have the Microsoft Authenticator app, click on Next.)

1. 1. Click on Download now to install the Microsoft Authenticator app.
   2. After the App is installed, return to the set up screen. Click on Next
      
      
      
      

Set up your account in the App

Click on Pair your account to the app by clicking this link. This will take you back to the Authenticator app.

On the "Open in Authenticator" pop up, click on Open.

1. Click on the University of Eastern Illinois University account. This will pair your account.
   
   
   
   
   
   
2. Return to the set up page to complete the setup. Note the number shown on the screen.
   
   
   
   
   
   
3. Go to the Microsoft Authenticator App and enter the number on the set up screen. Click on Yes.
   
   
   
   
   
   
4. Microsoft will approve your notification. Click on Next.
   
   
   
   
   
5. If your account is successfully registered, you will see a Success message.

 

Setup

In your browser, go to the Microsoft Security Info webpage. (If prompted, sign in with your EIU credentials).

Click on Add Sign-in Method.

Click on the Choose a Method drop-down menu and select Authenticator app.

Click Add.

You will be prompted to download/install the Microsoft Authenticator app on your mobile device. Click the blue, hyperlinked words: Download Now. 

Note:If you have Microsoft Authenticator already installed, you can skip this step and the next step

A new window will appear with two separate QR codes (one for Apple/iOS devices and one for Androids). Scan the QR code that matches your device.

Note: If you are unable to scan the QR code, click the corresponding “Get the app” button beneath the QR code that matches your device. 

Once installed, open the Microsoft Authenticator app on your mobile device.

In the top right corner of the screen, tap the “+” icon to add a new account. 

Select the Work or School Account option.

Select the Scan a QR Code option.

Note: You may need to choose “Allow” to grant Microsoft Authenticator access to use your camera (in order to scan the QR code). 

In your browser, click Next to begin your account setup. 

A QR code that is specific to your EIU account will appear on screen. Using the Microsoft Authenticator app, scan the QR code. 

A notification will briefly appear on your phone that says, “Account added successfully.”Once you have received this notification, the words Eastern Illinois University and your EIU email address will be listed in the Microsoft Authenticator app. 

Go to the app store or play store on your mobile device and download Microsoft Authenticator:

https://play.google.com/store/apps/details?id=com.azure.authenticator&pcampaignid=web_share

https://apps.apple.com/us/app/microsoft-authenticator/id983156458

Step 2: Select Work or School Account

If this is the first time you're using the app, you'll select the "Add work or School Account" option. 

If you've previously used Microsoft Authenticator, you'll select the plus arrow in the top right, and then Work or School Account.

      

Step 3: Sign In With your EIU Credentials

Enter your EIU email

Click Next

Step 4: Finish Setting up on a Web Browser

Click the Open Browser button to open your default browser. 

If you aren't logged into your Microsoft Account, it will ask you do so again in this step. 

Step 5 (Skip this Step if the Browser goes straight to Step 6): Select Add Sign in Method: 

Sometimes the browser will not go straight to the next step, so you need to click Add Sign in Method:

Then select Microsoft Authenticator as the option: 

Step 6: "Lets Keep your Account Secure"

Click Next on this screen:

Step 7: "Start by Getting the App": 

Click Next on this screen: 

Step 8: "Set up your account in the app": 

Click the Pair your account to the app by clicking this link.

Step 9: Allow Notifications

If Microsoft Authenticator prompts to allow Notifications, click Allow. This is necessary for it to work. 

Step 10: Microsoft Authenticator Displays Your Account:

If this step worked, Microsoft Authenticator will display your EIU email within the home screen:

Step 11: Return to The Browser

Return to the Browser App that opened in step 4. 

Select Next.

Step 11: Let's Try it Out

Microsoft Authenticator will display a number on the Browser, and will notify your phone as shown below.

Open Microsoft Authenticator through the notification. If you miss it, you can manually return to the app and it will display the prompt shown below: 

Select Yes

Step 12: Return Back To Browser (If not done, the pairing will not work)

Return back to the browser from the previous steps. If Successfully done, the prompt will now display Notification Approved. 

Click Next.

Step 13: Complete

The Prompt will display below if fully complete. Without this screen, the authentication might not have been setup correctly. 

To add a new device for Microsoft Multi-Factor Authentication (MFA), go to `https://mysignins.microsoft.com/security-info`, sign in with your EIU credentials, select + Add sign-in method, choose Authenticator app, and follow the on-screen instructions to scan the QR code displayed on your computer with the Microsoft Authenticator app on your mobile device. 

Here are the detailed steps:

1. Navigate to Security Info: Open a web browser on your computer and go to `https://mysignins.microsoft.com/security-info`, which is your personal security information page for your Microsoft account.
2. Sign in: Sign in to your Microsoft account using your EIU credentials.
3. Add a New Method: On the Security Info page, click the + Add sign-in method button.
4. Choose Authenticator App: Select Authenticator app from the dropdown menu.
5. Get the QR Code: Click Add and then Next. A QR code will appear on your computer screen.
6. Download the App: On your new mobile device, download and install the Microsoft Authenticator app from your device's app store (Google Play Store for Android or Apple App Store for iOS).
7. Add Your Account in the App: Open the Authenticator app on your new device, tap the plus (+) icon, select Work or school account, and then tap Scan QR code.
8. Scan and Approve: Scan the QR code displayed on your computer with your mobile device. You may be prompted to approve the notification on your phone.
9. Complete Setup: On your computer, select Next to complete the setup.