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PantherTech Support

Official University Emails

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From: EIU
Sent: 2019-05-14
To: Various Recipients
Subject: Sophos Update

We have noticed that your Sophos Antivirus on your machine has failed to update. It is essential we update this soon since this is our virus protection tool. Normally it is a simple fix, all we need to do is remote into your computer and add the update manually. It takes about 20 minutes but you do not need to be on the phone with us the entire time.

Our summer hours are 7am – 4:30 pm, Monday thru Thursday and 7:30 – noon on Fridays. When you get some time, please call us at 217-581-4357 while you are at your computer and we can update for you. If you have any questions please email helpdesk@eiu.edu.

We look forward to working with you to resolve this.

EIU Help Desk
217 581 4357
helpdesk@eiu.edu