Eastern Illinois University Logo

Information Technology Services

ITS Tech Guide
Updated, step-by-step instruction manuals from ITS are available to help technology users at Eastern help themselves. Whether you want to learn more about how to use Eastern’s email system, change your password or protect yourself from identity thieves online, ITS’s employee and student tech guides have the answer you’re looking for.
User Services
User Services provides desktop support to EIU faculty, staff and student lab computers. We strive to provide excellent customer service to the EIU faculty and staff as they serve the needs of the students attending the university. The User Services technical staff performs troubleshooting and repair on campus PCs and printers and offers Microsoft software support.
Help Desk
ITS provides email, phone, walk-in, and self-service support for your technology related problem. ITS utilizes student employees for several support issues. For issues that cannot be resolved at the student support level, a support incident will be created and assigned to a full-time employee.
Information Security
The mission of the Information Security Office is to design, implement and maintain an information security program that protects the University’s system, service, and data against unauthorized use, disclosure, modification, damage and loss. The Information Security Office is committed in supporting the University’s superior and accessible undergraduate and graduate education.

ITS Home

I Need Some Help

IT Services

Security Services




Technology Initiatives & Investments

Contact Us

Information Technology Services

Information Technology Services provides reliable and effective technology to empower faculty, staff and students at Eastern Illinois University in their pursuit of superior teaching, research, creative and integrated learning activities, and to facilitate the efficient administration of the university.


Need Some Help?

Need Some Help

Having @EIU technology issues? Use the links below for Campus Technology Support contact info, self help, or hours.  Or use our Live Chat M - F, 9am - 7pm.

Campus Technology Support Live Chat


IT SecurityInformation Security

ITS Security

Check out our Information Security site to learn how you can stay safe with technology.



ITAC is a campus-wide technology governance committee dedicated to researching and advising on new technology initiatives at EIU.

ITAC Website