Student QUICK START GUIDE: NAVIGATE360 @ EIU

Navigate360 @ EIU is the most convenient way for you to track your academic advising information. You can access your advising notes, view your current course schedule, and schedule appointments with your Academic Advisor, a Career Counselor, the Counseling Clinic, and other services around campus. Navigate360 Student is the student-centered companion app to the website, providing you with easy access on your phone. 

When you log into the app, this will be the home screen view. From here, you are able to:

A PDF version of this guide is available for download.

 

Getting Started

How do I access Navigate360? 

You can access Navigate360 from your computer: Navigate360 Student or from your mobile device using the Navigate360 Student App.

The Student App is available for download on the Apple iStore, Google Play, or the Navigate360 Student Application Website.

For both, use your EIU NetID and Password

How do I schedule an appointment in Navigate360 Student? 

  1. Log into the Navigate Student mobile app or the desktop version
  2. To schedule appointments, click on the “Appointments” icon, then “Schedule an Appointment” and follow the prompts.
  3. The process to schedule an appointment using your Navigate Student mobile app and desktop app is very similar.

How do I cancel an appointment in Navigate360 Student? 

  1. Log into the Navigate Student mobile app or the desktop version
  2. Tap/click "Appointments"
  3. Under “Upcoming,” select the appointment you would like to cancel.
  4. Tap/click “Cancel Appointment"
  5. Select a reason for the cancellation from the drop-down menu.
  6. Enter a comment (optional)
  7. Tap/click “Cancel Appointment”

How do I set up notifications? 

  1. Choose the Account button on your app or on the desktop site.
  2. Select Notification Settings. Scroll to find content categories such as Study Buddies
  3. Select your preferred method of notification. Note: You can select as many notification methods as desired, but you receive multiple notifications if you choose more than one.
  4. If you select the Text option, ensure that your cell phone number is accurate in Navigate360. You can do this by choosing Edit next to Add Your Phone Number.

 

 

Student Success Features

Hand Raise  

Let EIU know that you are looking for more information or need additional assistance by “raising your hand”. This can be accessed either by clicking the “+” sign on the top right of your screen or by clicking the Hand Raise icon on your home page.

Academic Alerts 

Faculty and designated staff can issue an alert on a student at any time. Alerts are a way to proactively identify students who might be academically at risk for a variety of reasons, such as losing financial aid, needing tutoring, food and housing insecurity, poor academic performance, attendance concerns, and more.

Alerts can also be for positive reasons, such as spotted studying outside of class or for being a leader in the classroom!

This is a central supportive and student-centered process to ensure that each student has a stable foundation. Alerts will open a case and will be coordinated through the Student Success Center and with campus partners.

Resources 

See a list of important services and locations on campus. The People tab shows a list of your assigned staff, such as advisors and instructors. Click the heart icon to favorite a resource.

You can find your favorites in Settings > Favorites.

Checklist 

Checklist lets students view personal To-Do’s for students, staff-assigned To-Dos, To-Dos/Events/Tips created in the Content Administration Tool, and Journey Steps as a single list.

To open the Checklist, select the Checklist link on desktop or the Checklist icon on mobile.

The default sort on Checklist follows these criteria:

  • Items with a due date are sorted by due date, with the closest upcoming deadline shown first.
  • After due dates, flagged items display next in the list.
  • Finally, items without a due date display last on the checklist.

Students can filter their checklist by category or status. Categories may include To-Do, Personal To-Do, Staff To-Do, Autocomplete To-Do, Tip, Event, and Journey titles. They can also change the sort on their items. These choices will persist if the student opens an item and then returns to the main Checklist.

Class Schedule 

See your course schedule at a glance or get additional details such as meeting time, location or
instructor.

Never be without your class list, location, and contact information by using the Navigate360 Student App.

My Docs 

Here you can see Appointment Summaries, Notes and/or Progress Reports that have been shared with you by your Academic . You can see reports that were created after your school enabled this feature that you have permission to see.

Reports are hidden 180 days after they are created.

Study Buddies 

Identify classmates who are interested in group study and access their contact information directly in the app.

  1. Opt-in to Study Buddies for the courses you would like help in.
  2. Once other students have opted into Study Buddies, select the names of the students you want to contact.
  3. You will be directed to email these students.

Journeys 

The Journeys feature in Navigate360 helps you understand and complete essential steps towards your goals.

Designed to extend beyond mere course planning, these Journeys empower you to focus on proactive, forward-thinking milestones crucial to your college experience. The main Journeys page displays any current Journeys that you have added for yourself or those that have been assigned to you by staff.

Feel free to add additional Journeys by selecting Explore All Journeys.

 

 

Student Navigate360 Support 

Contact EAB @ EIU Help 

For general support or to report an issue with your account, email: eabhelp@eiu.edu.

Please allow up to 48 hours for a response; times may be longer on the weekends.

Help! I cannot login! 

If you find you are unable to get into the Navigate360 mobile app, first try the desktop version. 

If you successfully enter your credentials in the sign on web page, but Navigate says “Uh-oh…” or “Something went wrong,” email eabhelp@eiu.edu  for further assistance. 

Can you get to EIU’s Navigate360 sign-on webpage? If you get this far but your credentials are rejected, there is an issue with your EIU NetID or Password. Contact the EIU Help Desk for EIU NetID and password assistance.

I received the error "MISSING_USER_403: Sorry your credentials worked, but we can't find your account", what do I do? 

Navigate access starts one day after you pay your tuition/enrollment deposit.

Advising only opens at certain points in the semester. Check your Panthermail for instructions from your academic advisor. If you received an appointment invitation, try logging in at https://eiu.navigate.eab.com

I'm having trouble finding the right EIU staff member to schedule with. Help! 

Finding the right person, office, or resource on campus to ask for help can be challenging.

Use the Hand Raise feature via the main applications screen of the Navigate360 app and tell us how we can assist you in finding what you are looking for.  

In the upper right hand corner of the app, click on the + sign, then Hand Raise.

If you specifically need help scheduling an advising appointment, submit an “Appointment Assistance Request” located on the Appointments page.

I'm a new EIU student and I don’t see my major in Navigate360. 

Your major will display in the mobile app once you enroll in classes for your first semester.

Your Academic Advisor is the best resource to confirm your major. Majors update every 24 hours in Navigate360. If you just changed your major, it may take one day to update.

Until your major change is reflected in Navigate360, you likely will be unable to schedule an advising appointment with your new academic advisor.

I just changes my class schedule and it is incorrect in Navigate360. 

Your Navigte360 app is the best place to confirm your class schedule. Classes in Navigate360 update every 24 hours. If you just added or dropped a class, it may take one day to update.

I have a different question! 

Please email eabhelp@eiu.edu with any questions not listed here. 

This will be updated as student questions are collected and answered.