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PantherTech Support

Administrative Phone Services 

Phone Features 

EIU Telecommunications office offers a wide variety of line features that provide convenience and efficiency for our staff and faculty members. Common options utilized in campus offices include:

  • Transfer/3 Way
  • Call Forwarding
  • Intercom
  • Message Waiting
  • Last Number Redial
  • Auto Dialing
  • Conference Calling/Conference 6
  • Call Pickup
  • Ring Again
  • Make Busy

How to use Call Features

Instructions vary according to the type of phone that is being used. On our campus, you will have either a single line set or a multi-line business set. Instructions for both sets can be viewed on-line and printed for your convenience by clicking the preceding hyperlinks.

Features must be programmed on your line before they are operational. To have a feature added to your service, a Service Request must be completed and returned to Telecommunications. The feature will be activated on your phone within ten working days.

Transfer/3 Way

You can send a call to another telephone by using Transfer. You have the option of remaining on the line ( warm transfer) or simply direct the call to another phone without introduction (cold transfer).

Single Line

Establish Conversation

  1. Press [Link] (hear special tone)
  2. Dial the number of the person to whom you are transferring the call
  3. When you hear ring back, you may stay on the line and speak privately
    or ..press Release to transfer the call.
  4. To establish a 3-way conference call.  Press Link a second time.
  • If the party you are transferring to does not answer and you have already pressed Release, the call will ring back to you after 4 rings (unless they have voice mail).
  • Or , if you've stayed on the line and it's busy or doesn't answer, press Link twice to retrieve the caller and cancel the option.

Multi-line

Establish Conversation

  1. Press Transfer key. (hear special tone)
  2. Dial the number of the person to whom you are transferring the call
  3. When you hear ring back, you may stay on the line and speak privately before transferring the call or . . .
  4. Press Release to transfer the call.
  5. To establish a 3-way conference call. Press Transfer a second time.
  6. Press Release to disconnect yourself from the call.
  • If the party you are transferring to does not answer and you have already pressed Release, the call will ring back to you after 4 rings (unless they have voice mail).
  • Or , if you've stayed on the line and it's busy or doesn't answer, press Transfer twice to retrieve the caller and cancel the option.

Call Forwarding

Allows you to redirect your calls to either your voice mail box or another telephone. This is a convenient feature when you will be away from you desk for an extended period of time.

Single Line

To Activate

  1. Lift handset . . . Dial *72 (hear special tone)  
  2. Dial number where calls are to be forwarded (hear confirmation tone)
  3. hang up.

To Cancel

  1. Lift handset . . . Dial [*73] (hear special tone)
  2. hang up.

Multi-line

  1. Press Call Forward . . . (The indicator beside the Call Forward key will flash.). . .
  2. Dial the ext or number you wish to forward your calls to . . .
  3. Press Call Forward (light will come on and stay on)

When transferring your calls to voice mail, be sure to program the complete call pattern to voice mail (581-0400).

After the number is programmed into set, to activate Call Forward, press key twice.

Intercom

The intercom feature is programmed by the Telecom customer service. Intercom groups are established within individual offices or departments. Each individual is assigned a group of numbers unique to their phone.

Multi-line

To use

  1. Lift handset
  2. Press Intercom
  3. Dial 1 or 2-digit code of person you wish to call.

To Answer

  1. Lift handset when line begins to ring
  2. Press Intercom
  3. Answer call.

Message Waiting

A message waiting indicator can be in the form of a stutter dial tone or a light indicator. The indicator is activated when a new voice mail message arrives in your voice mail box.

Single Line

Either Red indicator light will flash or you will hear a stutter dial tone . . .

  1. Lift handset 
  2. Dial  348-0400 
  3. Enter password 

Note:  You may want to store 348-0400 on a memory key.

Multi-line

  1. Lift handset..
  2. Press Message key..
  3. wait for system to answer then Enter your password.

(This light will come on when you have a message waiting and will stay on until all new messages are retrieved.)

Last Number Redial

This feature allows you to easily redial the last number you called on a line.

Multi-line

  1. Lift handset
  2. Press ##

Auto Dialing

The auto dialing feature is used to program feature keys on your set or feature codes to activate rapid dialing of frequently called numbers. 

Multi-line

To Program

  1. Press Auto Dial

  2. Dial the number you wish to store.

  3. Press Auto Dial

To Use

  1. Lift handset

  2. Press Auto Dial Key

Conference Calling/Conference 6

You can establish a group conference call with up to a total of three participants. If the capability to add more participants is needed, the Conference 6 feature can be programmed to your business set. This feature is useful when a common meeting place is not available.

Multi-line

  1. Establish conversation

  2. Press Conf 6

  3. Dial the number

  4. Press Conf 6 (this is now a 3-way conference)

  5. Press Conf 6.

  6. Dial next number

  7. Repeat sequence until 5 parties have been added.

  8. Hang up when conference is completed.

Call Pickup

Phones in your department may be programmed into a "Call Pickup Group". Call pickup will let you answer a call ringing at any telephone in your pickup group.

Single Line

  1. Lift handset. . Dial [*76] and answer call 

Note:  You may wish to store *76 on a memory key.

Multi-line

Key

  1. Lift handset.

  2. Press Call Pickup key.

Code

  1. Lift handset. .

  2. Dial *76 . .a

  3. Answer call. Y

You may wish to store *76 on a memory key

Ring Again

The Ring Again feature alerts you when a busy telephone line becomes free. Use the Ring Again key to automatically redial the free number. Ring Again can be used only with on-campus numbers.

Single Line

To Activate

  1. Press [Link Key] (hear special tone)  

  2. Dial *73

  3. Hang up

To Respond

  1. Hear short bursts of ringing

  2. Lift handset (number is automatically dialed)

Multi-line

  1. Make a call.

  2. If the line is busy, press Ring Again.

  3. Press Release. (When the line you called becomes free, you will hear a confirmation tone from your speaker phone and the Ring Again indicator will flash.

  4. Lift the Handset.

  5. Press Ring Again to automatically redial the number

Make Busy

Your telephone can be made to appear busy to all callers except those using the intercom. This feature can be used when you are in a meeting or busy with paperwork and don't want to be disturbed.