EIU Telecommunications office offers a wide variety of line features that provide convenience and efficiency for our staff and faculty members. Common options utilized in campus offices include:
Instructions vary according to the type of phone that is being used. On our campus, you will have either a single line set or a multi-line business set. Instructions for both sets can be viewed on-line and printed for your convenience by clicking the preceding hyperlinks.
Features must be programmed on your line before they are operational. To have a feature added to your service, a Service Request must be completed and returned to Telecommunications. The feature will be activated on your phone within ten working days.
You can send a call to another telephone by using Transfer. You have the option of remaining on the line ( warm transfer) or simply direct the call to another phone without introduction (cold transfer).
Allows you to redirect your calls to either your voice mail box or another telephone. This is a convenient feature when you will be away from you desk for an extended period of time.
When transferring your calls to voice mail, be sure to program the complete call pattern to voice mail (581-0400).
After the number is programmed into set, to activate Call Forward, press key twice.
The intercom feature is programmed by the Telecom customer service. Intercom groups are established within individual offices or departments. Each individual is assigned a group of numbers unique to their phone.
A message waiting indicator can be in the form of a stutter dial tone or a light indicator. The indicator is activated when a new voice mail message arrives in your voice mail box.
Either Red indicator light will flash or you will hear a stutter dial tone . . .
Note: You may want to store 348-0400 on a memory key.
(This light will come on when you have a message waiting and will stay on until all new messages are retrieved.)
This feature allows you to easily redial the last number you called on a line.
The auto dialing feature is used to program feature keys on your set or feature codes to activate rapid dialing of frequently called numbers.
Press Auto Dial
Dial the number you wish to store.
Press Auto Dial
Press Auto Dial Key
Conference Calling/Conference 6
You can establish a group conference call with up to a total of three participants. If the capability to add more participants is needed, the Conference 6 feature can be programmed to your business set. This feature is useful when a common meeting place is not available.
Press Conf 6
Dial the number
Press Conf 6 (this is now a 3-way conference)
Press Conf 6.
Dial next number
Repeat sequence until 5 parties have been added.
Hang up when conference is completed.
Phones in your department may be programmed into a "Call Pickup Group". Call pickup will let you answer a call ringing at any telephone in your pickup group.
Lift handset. . Dial [*76] and answer call
Note: You may wish to store *76 on a memory key.
Press Call Pickup key.
Lift handset. .
Dial *76 . .a
Answer call. Y
You may wish to store *76 on a memory key
The Ring Again feature alerts you when a busy telephone line becomes free. Use the Ring Again key to automatically redial the free number. Ring Again can be used only with on-campus numbers.
Press [Link Key] (hear special tone)
Hear short bursts of ringing
Lift handset (number is automatically dialed)
Make a call.
If the line is busy, press Ring Again.
Press Release. (When the line you called becomes free, you will hear a confirmation tone from your speaker phone and the Ring Again indicator will flash.
Lift the Handset.
Press Ring Again to automatically redial the number
Your telephone can be made to appear busy to all callers except those using the intercom. This feature can be used when you are in a meeting or busy with paperwork and don't want to be disturbed.