Training & Development Library
The Office of Training and Development would like to share our resources with you! Over the years we have collected a variety of books, DVDs, VHS tapes, and guides. To check out one of the items below, please contact the Office of Training and Development at 581-8415. If the item is currently checked out, your name will be put on a wait list and we will notify you when the item is returned.
Coaching/Mentoring/Consulting
| Title |
Author |
Media |
| 212 The Extra Degree |
S.l. Parker |
book |
| Becoming a Coach Guidebook |
CoachInc.com |
book |
| I Quit, But Forgot to Tell You |
Terri Kabachnick |
book |
| Managerial Skills |
Barcharts |
booklet |
| Orchestrating Attitude |
Lee Colan |
booklet |
| The Manager's Coaching Handbook |
David Cottrell & Mark Layton |
booklet |
| When the Coach is You |
CRM |
video |
Communication
| Title |
Author |
Media |
| Crucial Confrontations |
McMillan/Switzler |
booklet |
| Crucial Conversations: Tools for talking when stakes are high |
Kerry Patterson |
book |
| Crucial Conversations: Tools for talking when stakes are high |
Kerry Patterson |
audio |
| Dealing With Difficult Customers |
Permacharts |
booklet |
| How to Say It |
Rosalie Maggio |
book |
| Telephone Skills from A to Z |
Nancy Friedman |
book |
Computers
| Title |
Author |
Media |
| Access XP |
Permacharts |
booklet |
| Don't Make Me Think |
Steve Krug |
book |
| Excel XP |
Permacharts |
booklet |
| Making E-mail Work for You |
IWCC Training in Communication |
booklet |
| Power Point XP |
Permacharts |
booklet |
| Web-Based Training Cookbook |
Brandon Hall |
book |
| Windows XP |
Permacharts |
booklet |
Conflict
| Title |
Author |
Media |
| Crucial Confrontations |
McMillan/Switzler |
booklet |
| Crucial Conversations: Tools for talking when stakes are high |
Kerry Patterson |
book |
| Crucial Conversations: Tools for talking when stakes are high |
Kerry Patterson |
audio |
| How to Reduce Workplace Conflict and Stress |
Anna Maravelas |
book |
| Humor by the Dozen |
Steve Kissell |
book |
| Managing Stress |
CRM Learning |
video |
| Motivational Speaker: Bobbie Staten |
Bobbie Staten |
video |
| No Hard Feelings |
Dennis O'Grady |
audio |
| Stress Busters |
Amanda Gore |
video |
| The Magic of Conflict |
Thomas Crum |
book |
| The Manager's Conflict Resolution Handbook |
Illayne Gellar & David Cottrell |
booklet |
Customer Service
| Title |
Author |
Media |
| An Invisible Man Meets the Mummy |
CRM |
video |
| Back Health at Work |
Permacharts |
booklet |
| Customer Service: Career Success Through Customer Service |
Paul Timm |
book |
| JukeBox Journey With Vibes |
CRM Learning |
video |
| So Help Me (Employee Edition) |
Video Visions Inc |
video |
| So help Me (Supervision Edition) |
Video Visions Inc |
video |
| The Big Book of Customer Service Training Games |
Peggy Carlaw |
book |
| The Power of Service |
Dale Henry |
video |
| Training Ziggets (Customer Service) |
Zig Ziglare |
book |
Human Resources
| Title |
Author |
Media |
| Client Centered Consulting |
Peter Cockman |
book |
| Copyrights |
Scott Petersen |
booklet |
| HR Director |
Arthur Andersen |
book |
| Human Resource Champions |
Dave Ulrich |
book |
| Managing Human Resources |
Wayne Cascio |
book |
| Premiere Speakers Bureau 2005 Speaker Catalog |
PSB |
book |
| Speak XXII |
Keppler |
book |
| Total Quality Management |
Dale Besterfield |
book |
Leadership/Management
| Title |
Author |
Media |
| CEO Exchange: Conversations in Leadership (1&2) |
Houghton Mifflin |
video |
| Courageous Followers, Courageous Leaders |
CRM |
video |
| Decide and Conquer |
Stephen Robbins |
book |
| Escape from Cluelessness |
Lee Bolman |
book |
| Escape from Management Land |
Ken Carnes & Davis Cottrell |
book |
| GO Put Your Strengths to Work |
Marcus Buckingham |
book |
| Goal Setting for Results |
Gary Blair |
booklet |
| Gung Ho |
Ken Blanchard |
book |
| Hard Optimism |
Price Pritchett |
book |
| Heads Count |
People Soft |
book |
| How Good People Make Tough Choices |
Rushworth M. Kidder |
book |
| How in Hell Do We Manage |
CRM Learning |
video |
| I Wish You Would Just.... |
Todd McDonald & Kyndra Wilson |
booklet |
| If you want it done right, You don't have to do it yourself |
Donna M. Gennet |
book |
| Implementation |
Alan P. Brache & Sam Bodley-Scott |
book |
| Leadership and Self Deception |
The Arbinger Institute |
book |
| Leadership Through People Skills |
R. E. Lefton |
book |
| Leading at the Edge |
Dennis Perkins |
book |
| Leading to Ethics |
Harvey, Smith, Sims |
booklet |
| Leverage Your Best, Ditch the Rest |
Scott Blanchard |
book |
| Living the 7 Habits |
Stephen Covey |
audio |
| Management Insights |
Ken Carnes |
book |
| Nuts N Bolts Leadership |
Eric Harvey & Paul Sims |
booklet |
| Organizational Ethics |
LearnCom |
video |
| Primal Leadership |
Daniel Goleman |
book |
| Quality Leadership Skills Standards of Leadership Behavior |
Leatherman |
book |
| Quality Leadership Skills- Second Edition |
Leatherman |
book |
| Shaping Corporate Culture |
Price Pritchett |
booklet |
| Success Talks |
Peter Lowe |
audio |
| The Book on Brainstorming |
John Storm |
book |
| The Employee Guide to Mergers and Acquisitions |
Price Pritchett |
book |
| The Employee Handbook for Organizational Change |
Pritchett, Pound |
book |
| The Leadership Secrets of Santa Claus |
Mike Hourigan |
book |
| The Radical Leap |
Steve Farber |
book |
| The Serving Leader |
Ken Jennings |
book |
| The Stress of Organizational Change |
Pritchett, Pound |
book |
| The Three-Dimensional Interview |
Video Visions Inc |
video |
| The Work Mattes |
tompeters |
booklet |
| They Just Don't Get It |
Yerkes & Martin |
book |
| Walk the Talk |
Eric Harvey |
book |
| When Opposites Dance |
Roy Williams |
book |
| Who Moved My Cheese? |
Spencer Johnson |
book |
| Why the Bottom Line Isn't |
Dave Ulrich |
book |
| YES Lives in the Land of NO |
BJ Gallagher & Steve Ventura |
book |
| You Don't need a Title to be a Leader |
Sanborn |
book |
New Employee/Career Planning
| Title |
Author |
Media |
| Developing an Employee Orientation and Training Program |
Charles Caldwell |
audio |
| Eastern Illinois University |
EIU |
video |
| Employee Development Handbook |
HR Training Office |
book |
| Get Ahead and Stay Ahead |
Dianna Booher |
book |
| Legal and Effective Interviewing |
Coastal HR |
booklet |
| Start Right Stay Right |
CRM Learning |
video |
Performance Appraisal
| Title |
Author |
Media |
| Effective Phrases for Performance Appraisals |
Neal, James E. Jr. |
book |
| Implementation Matters |
Sherwin, Folkman, Zenger |
book |
| Passionate Performance |
Lee Colan |
booklet |
| The Appraisee Preparation |
Video Arts |
video |
| The Dreaded Appraisal |
Video Arts |
video |
Respectful Workplace
| Title |
Author |
Media |
| Flashpoint |
Morris Massey |
video |
| Its About Respect |
Coastal HR |
booklet |
| MEET on Common Ground |
Vision Point |
video |
| The Death Knell for |
Tom Peters |
book |
Rewards/Motivation
| Title |
Author |
Media |
| 1001 Ways to Reward Employees |
Bob Nelson |
book |
| 1001 Ways to Reward Energize Employees |
Rob Nelson |
book |
| 180 Ways to Walk the Recognition Talk |
Eric Harvey |
book |
| 5 Keys to Igniting Motivation & Success |
Zig Zagler |
video |
| A Kick In The Attitude |
Sam Glenn |
book |
| Bragging Rights |
Franklin Covey |
book |
| Bringing Out the Best in Others |
Thomas Connellan |
book |
| Changing the Picture |
Zig Ziglar |
audio |
| Developing the Qualities of Success |
Zig Ziglar |
audio |
| Encouraging the Heart |
CRM Learning |
video |
| Get Motivated |
|
booklet |
| Life Is a Canvas...Paint Your Success |
Sam Glenn |
video |
| Love Em or Lose Em |
Coastal HR |
booklet |
| Mega Motivation with a Twist |
Doug Dvorak |
video |
| Monday Morning Leadership |
David Cottrell |
book |
| Motivation |
Permacharts |
booklet |
| Over the Top |
Zig Ziglar |
book |
| Reach for the Stars |
Coastal HR |
booklet |
| The Goals Program |
Zig Ziglar |
audio |
| The Power of Acknowledgement |
Judith W. Umlas |
book |
| The Pygmalion Effect |
CRM |
video |
| Who Put a Lizard in my Lasagna? |
Sam Glenn |
book |
Self Improvement
| Title |
Author |
Media |
| 12 Choices That Lead You to Success |
David Cottrell |
book |
| Love it Don't Leave It |
Kaye & Jordan-Evans |
book |
| Portion Size Me |
Learning Zone Xpress |
video |
| Portion Size me Too! |
Learning Zone Xpress |
video |
| Saving for Retirement |
Gail Marks Jarvis |
book |
| Training Ziggets |
Zig Ziglar |
book |
| Women & Breast Health |
Positive Promotions |
booklet |
Supervision
| Title |
Author |
Media |
| After All, You're the Supervisor |
CRM Learning |
video |
Team building
| Title |
Author |
Media |
| Group Techniques |
Corey/Callanan/Russell |
book |
| How to Work with People |
Rockhurst University |
book |
| Team Building Activities for Every Group |
Alanna Jones |
book |
| Team Building: What Makes a Good Team Player |
Glenn Parker |
video |
Training/Teaching
| Title |
Author |
Media |
| 12 Habits of Successful Trainers |
ASTD |
booklet |
| 50 Creative Training Closers |
Bob Pike, Lynn Solem |
book |
| 50 Creative Training Openings & Energizers |
Bob Pike, Lynn Solem |
book |
| A Trainers Guide to Web-Based Instruction |
Jay Alden |
book |
| Accelerated Learning |
ASTD |
booklet |
| All New Tricks for Trainers |
Arch, Dave |
book |
| ASTD Trainers Toolkit |
ASTD |
book |
| Basic Training |
Fortunato/Bradford |
book |
| Beyond Free Coffee and Donuts |
ASTD |
book |
| Building Learning Communities |
ASTD |
booklet |
| Creative Training Techniques Handbook |
Robert Pike |
book |
| Designing a High-Performance Organization |
William Lytle |
book |
| Developing Adult Learners |
Taylor/Marienau/Fiddler |
book |
| Facilitating With Ease |
Ingrid Bens |
book |
| Instructional Systems Development |
ASTD |
book |
| Management Development |
ASTD |
book |
| Managing Difficult Participants |
ASTD |
booklet |
| Mapping the Future |
ASTD |
book |
| Marketing Training Programs |
ASTD |
booklet |
| New Supervisor Training |
ASTD |
book |
| Team-Building Activities for Every Group |
Alanna Jones |
book |
| Telling Ain't Training |
ISPI |
book |
| The Art of Storytelling |
John Walsh |
book |
| The ASTD Trainer's Sourcebook |
Anne Coyle |
book |
| The Manager and the Change Leader |
William Rothwell |
book |
| The New Basic Training for Trainers |
ASTD |
book |
| The Trainers Handbook for Participative Learning |
Margolis/Swan |
book |
| The Training Trilogy |
Leatherman |
book |
| Train The Trainer Boot Camp |
Bob Pike |
book |
| Trainer Games in Action |
University of Oklahoma |
video |
| Training Ain't Performance |
Harold Stolovitch |
book |
| Training on the Job |
Diane Walter |
book |
| Training Resource Guide |
AMA |
book |
| Tricks for Trainers |
Dave Arch |
book |
| Workforce Education: Improving Educational Skills |
ASTD |
booklet |
