The Panther Card Office is responsible for the overall production and distribution of the official identification card for Eastern Illinois University. The card office staff adheres to the following guidelines to govern the production and distribution of the Panther Card.
There's no charge for your very first Panther Card. Your card is good for your entire stay at EIU, even if you sit out a semester or a year. ID validation each year is NOT necessary as status verification is accessed from the University's database system. Students/Staff shall only have one card in possession. Any prior cards cannot be reactivated and must be turned into the Panther Card Office. Any chip money on prior cards will be transferred to the current active card.
The following guidelines have been put in place in the event you need to replace your Panther Card ID because it has been lost or stolen, or damaged. If you have any questions, please contact the Campus Card office at 581-4357.
Lost/Stolen Panther Cards
Patrons should contact the Panther Card Office immediately if their card is lost, stolen, or damaged. Although the initial card is free, the replacement fee for lost or stolen cards is $20. Please note: If the photo on file is over one year old, we require a new photo. Since the electronic cash (Panther Cash) on a lost or stolen Panther Card is not recoverable, your card should be treated as cash and kept in a secure place.
In addition, If you are using a meal plan or dining dollars, those departments should also be notified.
Damaged Panther Cards
Damaged Panther Cards are replaced at a reduced fee of $10, provided the damaged card is submitted to the card office staff. Damaged cards are a result of negligence or improper use (ex. carrying the card unprotected in one’s pocket, using the card to scrape a windshield, exposing the card to water, etc.)
If the damaged card's chip is readable, the value will be transferred immediately to the new card. If not, after a two week waiting period, the student will be advised to bring their card to Card Office for a value transfer.
"Preferred Name" Replacement Card
Students who have registered a new preferred name in PAWS and have received an e-mail that the preferred name has been approved can go to the Panther Card Office the following day to purchase a new card. The replacement fee for a new card is $10 charged to your student account; ONLY if the prior card is turned in. If the student has lost the prior card, the fee is $20 charged to the student account, in addition, if you are using meal plans or dining dollars, you must visit the Housing Department to have them placed back onto the new card.
Replacement Fee Waivers
Waiving of replacement card fees will be dependent upon the condition of the student's Panther Card. All waivers are at the discretion of the Director or Assistant Director, Campus Cards. The following circumstances represent typical scenarios that may warrant a waiver:
If a card is defective at no fault of the user, the replacement fee can be waived for the cardholder. The card office staff will objectively review each damaged card to determine whether it is defective or damaged due to negligence.
In the event, that a student’s card is damaged by university personnel (ex. Dining services), that department can request in writing that the student receive no charge for their replacement ID. The general condition of the card will still be taken into consideration.
I've Replaced My Card, What's Next?
Damaged Card Replaced?
All patrons requesting a Panther Card must complete and sign a Panther Card Agreement Form. Completion of this form constitutes an acknowledgement of the card holders rights and responsibilities with respect to their official University identification card.
Your Panther Card is a valuable asset to you. To avoid replacement fees and the inconvenience of a damaged card, it is important to take appropriate care of your card. The following card care tips will help keep your card in working order: