Eastern Illinois University is committed to addressing complaints and/or concerns about any aspect of our services. Every effort will be made to understand the complaint and/or concern and respond in an appropriate manner. Many issues are best resolved when they are addressed directly with the person involved.
For complaints/concerns regarding Distance Learning Policies/Procedures/Actions please complete the form and submit it to the School of Extended Learning, 2201 Blair Hall, 800-446-8918 or 217-581-6644, or email firstname.lastname@example.org. (ex: Unfair grading practice or inconsistent policies and/or procedures). Students in online programs have additional options for expressing their concerns.
For students participating in an online program or course through Eastern Illinois University who have a concern about their experience with EIU other than an issue with a final grade, you are encouraged to first contact the Director for your program or the School of Extended Learning. If your concerns are still unresolved, the following options are available to you:
1) Follow EIU’s process for student complaints.
2) If an issue cannot be resolved internally and you are residing in a SARA state,
For non-SARA states please contact the state directly, which includes: