How do I request technology support?
When seeking technical assistance from EIU Campus Technology Support, you have multiple options.
These options are:
- Fill out a support request form.
- The support request form can be fill out through the tech support website. For information about submitting a request please see the following article. Requesting Assistance
- You can use this form to submit a technology support request online. This form will send an email to Campus Technology Support staff and they will create a ticket and contact you.
- Send an email to support@eiu.edu.
- You may send an email explaining the assistance you are needing. Please be as detailed as possible.
- Log into techsupport.eiu.edu and use one of the templates to file your request.
- Log into this site by using your EIU login. Find a template that is the best fit for the assistance you are needing.
- Use Live Chat.
- Live chat can be accessed at: https://www.eiu.edu/panthertech/index.php
- Live chat is available:
Fall and Spring Semester: Monday-Friday : 9 a.m. - 5 p.m.
Summer Semester and Breaks: Monday-Friday : 9 a.m. - 4 p.m.
- Call Campus Technology Support.
- Campus Technology Support can be reached at 217-581-4357.
- Phone Support hours are:
| Fall and Spring Semester |
| Monday - Friday |
7 a.m. - 5 p.m. |
| Summer Semester |
| Monday - Friday |
7:30 a.m. - 4:30 p.m. |
| Breaks |
| Monday - Friday |
7:30 a.m. - 4:30 p.m. |
- Walk into Campus Technology Support.
- Campus Technology Support is located in the Student Services Building - Room 3040 (PantherCard office).
- Walk-In hours are:
| Fall and Spring Semester |
| Monday - Friday |
8 a.m. - 5 p.m. |
| Summer Semester and Breaks |
| Monday - Friday |
8 a.m. - 4:30 p.m. |
