PantherTech Support

• 1 week after release, available to IT Pros
• 2 months after release, optional available to Employees
• 6 months after release, default install option for employees
• 9 months after update released, approved for install (assuming infrastructure in place)
• Upgraded before Microsoft stops providing security updates

12 months before a version of Windows reaches the end of extended support and stops receiving updates from Microsoft, we will inventory all existing instances of this version of Windows. Once the list is compiled, technicians will investigate each computer to assess if it can be upgraded or replaced with a newer version of the OS or note why it cannot be upgraded. This process will be repeated at the -6 month, -3 month, and -1 month mark.

• 1 week after release, available to IT Pros
• 2 months after release, default install option for employees
• Upgraded before Apple stops providing security updates

Apple supports the latest release and two versions before it.

12 months before a version of OS X reaches the end of extended support and stops receiving updates from Apple, we will inventory these instances. Once the list is compiled, technicians will investigate each computer to assess if it can be upgraded or replaced with a newer version of the OS or note why it cannot be upgraded. This process will be repeated at the -6 month, -3 month, and -1 month mark.

• 1 week after release, available to IT Pros
• 2 months after release, optional available to Employees
• 6 months after release, default install option for employees
• 1 year after release, pushed to all computers

12 months before a version of Office reaches the end of extended support and stops receiving updates from Microsoft, we will inventory all existing instances of this version of Office. Once the list is compiled, technicians will investigate each computer to assess if it can be upgraded or note why it cannot be upgraded since it has bypassed our default upgrade process. This inventory process will be repeated at the  -6 month, -3 month, and -1 month mark.