Panther Card FAQs
Privacy
The EIU Campus Card Office adheres to the University’s confidentiality policies. All information pertaining to a cardholder’s card activity is considered confidential and shall be contained to the Campus Card office. The investigative needs of judicial affairs or the campus police are exempt from this policy.
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Damaged Card
Do not use a broken or cracked card in the readers at anytime! Do not under any circumstances use tape or glue to self-repair your broken card. Tape and glue will cause the readers to permanently jam. You will need to have a replacement card made before using your card again at any of our readers including Panther Dining, vending machines and the copiers. If your damaged card causes a repair problem on the Panther Card equipment you may be liable for the costs to repair the unit.
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Photo ID
This provision has been implemented for your own protection. With current concerns of identity fraud, the University wishes to protect our students, staff, and faculty members from such an ordeal. Acceptable forms of identification include a valid state drivers license, state identification card, U.S. military ID or passport. These are ONLY forms of identification that our office will accept.
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Cost of Your ID
Your first card is free. The replacement fee of a lost or stolen card is $20. However, the fee to replace a damaged card is only $10, provided you turn in the damaged card to the Panther Card office. If the card is defective at no fault of the user, the replacement fee may be waived.
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Panther Checking
Opening a Panther Checking account is optional. For your convenience, an on-campus facility is located in the MLK Jr., Union. This card option provides easy and economical access to your money.
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Card Purchases
There are three methods that may be used to perform transactions with your Panther Card.
- Panther Cash which uses the smart chip for off-line pre-paid buying power, serves as a declining balance holding purse in which to deposit money for future purchases.
- Panther Checking utilizes the magnetic stripe technology to allow cardholders to employ their Panther Card as a pin-based ATM/Debit card. This allow customers to use their card to withdrawal money from ATM facilities and to make purchases at merchant locations that offer pin-based transactions (ex. Wal-Mart)
- Panther Dining also uses the magnetic stripe technology found on the back of the card. Your card provides a key to your Dining Dollars and/or Meal Swipes.
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Lost Card/Panther Cash
The electronic cash (Panther Cash) is not recoverable, your card should be treated as cash and kept in a secure place.
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Replacement Card Payment
All replacement card fees are automatically charged to the cardholder's student billing account.
After charges have posted to the cardholder's account (usually within one business day), payment can be made at the University's Cashier office. No payments are accepted at the Campus Card office.
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Report Problems
To report a problem with your Panther Card, debit readers or Cash-to-Chip Machines contact the Panther Card Office at 217-581-6596.
Meal plan changes are handled by the Panther Dining Office located in the University Union. Questions and problems related to the meal plan should be directed to Panther Dining.
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