Help Center for LockDown Browser & Respondus Monitor
Help Center is a feature within LockDown Browser that enables students and help desks to more easily troubleshoot technical issues with a student's computer.
Within seconds, a system and network check can be run on the computer, giving immediate information about what might be wrong. If the solution still isn’t clear, several options are available:
- System check results can be emailed directly to the institution’s help desk.
- A student-friendly knowledge base can be accessed with answers to common questions.
- A support ticket can be opened with Respondus – all without leaving the LockDown Browser application.
To perform a system check:
- Start LockDown Browser, log in to the LMS, and select a course in the LMS. (Note: If your LMS automatically launches LockDown Browser at the start of an exam, the student may need to locate an exam that requires LockDown Browser in order to launch the application.)
- Select the "Help Center" button from the toolbar in LockDown Browser.
- The Help Center screen now appears.
- In the main screen in Help Center and select the option "Run System Check".
- When the System Check is complete, a set of images will appear across the top of the screen. A green mark indicates that the item meets the system requirements; a red X may indicate a problem for that item.
- Scroll downward to see detailed results of the network and system check, including bandwidth and latency tests, OS information, a list of applications that are running, etc.
For more information see, Help Center for LockDown Browser & Respondus Monitor
