The telecommunications office recommends that you contact the Campus Police Dept. and arrange to order a "Trap & Trace" on your line. The Campus Police will issue a request to our department to apply the trace. The cost of the trace, $18.85, will be added to your next bill.
After the trace is implemented and harassing calls are received, you should contact the Campus Police and they will handle the investigation.
Add features, such as caller ID, calling name, and voice mailing, by visiting the Telecommunications office. Feature orders are normally completed within one business day.
If you are experiencing phone service issues, please contact your Residence Hall Front Desk.
Your bill can be paid by cash, check, or credit card at the University Cashier's office.
Hours of operation during Fall and Spring semesters< are as follows:
Monday thru Friday
Hours of operation during Summer semester are as follows:
Order are normally worked within 3 - 4 weeks, depending on the complexity of the order. Eastern Illinois University is a closed telecommunications environment, which means that all programming is done on-site. Check out Service Orders for additional information.
Every office and/or department has varying telecommunications needs. What works in one department, may be too much or too little for your office. For assistance, contact our office at 581-5951.
During normal business hours, please contact the Telecommunications Office at 581-5951. Please have the following information on hand: location, phone number, and a description of what and when does the problem persist.
Your voice mail can easily be checked from home or anywhere you choose. Simply review the following Telecommunication's voice mail instructions.
Long distance calling can be restricted through the use of PIN numbers or by special programming of the phone line. This feature would be important to apply on publicly accessed telephones. A service request order will need to be submitted to our office.
To change the account for your telecommunications payments, submit a Service Request Form to our office. Be sure to include the Fiscal Agent Signature.
Your new fiscal year budget should be used to pay the July 1st billing.
To set the time and date on your M6320 business set:
Pre-Paid calling cards are not allowed for official business use due to their lack of an audit trail. No call records are provided by these type cards and therefore the State of Illinois prohibits their use.