Dialing Instructions

  • Dialing ON-CAMPUS numbers requires dialing the seven digit phone number (ex. the number 581-5951).
  • Dialing (Local) OFF-CAMPUS Charleston and Mattoon numbers requires dialing the seven digit phone number. A PIN number is not required.
  • Dialing Long Distance (anywhere outside of Charleston or Mattoon) requires a PIN number.
  • PIN Numbers (Personal Identification Numbers) are required to dial long distance from your on-campus residence, and toll free services such as 888, 877, or 800 numbers.
  • Please come to the Telecommunications Office during regular office hours with a valid ID to receive your eight digit PIN number.
  • Your PIN Number is CONFIDENTIAL !!!
  • Students are responsible for all billing on their PIN number.
  • Report LOST or COMPROMISED PIN numbers immediately to the Telecom office at 581-5951.

How to Dial Long Distance

ScenarioInstructions
Outside the 217 Area Code Dial 1 + Area Code + 7 Digit Number - wait for three beeps - Dial PIN number.
Inside the 217 Area Code Dial 7 Digit Number - wait for three beeps - Dial PIN number.
Calling Card Calls Dial 1 + Toll Free Calling Card Access Number - wait for three beeps - Dial PIN number. THEN following the instructions of your calling card to complete the call.
Collect Calling or Third Number Billing (Within the 217 Area Code) Dial 0 + 217 + 7 Digit Phone Number - wait three beeps - Dial PIN number. Wait for the operator to answer. Give the operator the special billing instructions.
Collect Calling or Third Number Billing (Outside Area Code 217) Dial 0 + Area Code + 7 Digit Phone Number - Wait for three beeps - Dial PIN number. Wait for the operator to answer. Give the operator the special billing instructions.
International Dialing Dial 011 + Country Code + City Code + Number - Wait for three beeps - Dial PIN number.
Toll Free Numbers (800, 877,888) Dial 1 + 10 Digit Number - Wait for three beeps - Dial PIN Number.