If you have any questions, please email firstname.lastname@example.org.
Students can view their Fall 2020 textbook information on PAWS.
Please monitor our website for any updates or changes and utilize your EIU email account for current and important information. Everyone coming into our building will be required to wear a mask. Please visit EIU's face mask policy for additional information.
NOTE: All students, enrolling in all online or off-campus courses, reside outside of Coles County, and do not work on-campus must provide a current and accurate street address for shipment of textbooks by contacting Textbook Rental Service via email at email@example.com. You must provide a street address as UPS will not deliver to a PO Box. Please include your name and E-number in your email along with your full street address including city/town, state, and zip code. If you reside locally in Coles County, work on-campus, or become enrolled in any on-campus course you will need to pick up your textbooks. It is imperative that you send us an email verifying your street address to prevent any delays from you receiving your textbooks. Students enrolled in courses that have different start dates, please be aware that textbooks may not be mailed out at the same time depending on the start date. If you do not want any textbooks mailed to you, please contact us as soon as possible.
If a student is registered for both on-campus courses and online or off-campus courses, he/she will need to pick up all textbooks at Textbook Rental Service. Textbooks are only mailed, via UPS, to students taking all of their courses online or off-campus, who do not live locally in Coles County, who do not work on-campus, and have verified their street address with Textbook Rental Service.
Make sure to check out our check-out/check-in procedures page to see the process for picking-up/returning your textbooks. In order to expedite the textbook distribution/return process, we strongly encourage students to bring their Panther Card ID or E-number and a copy of their textbook pick up information/current issued textbook listing from PAWS.
If you drop or withdraw from an on-campus course, you must return or postmark all associated textbooks within two business days of dropping/withdrawing the course to avoid charges. If you drop or withdraw from an online or off-campus course, you must return or postmark all associated textbooks within five business days of dropping/withdrawing the course to avoid charges. For dropped/withdrawn courses, a non-refundable $20 per book processing fee will be charged for the associated textbooks not returned within the designated time frame. In addition, all textbooks not needed should be returned immediately.
Textbooks can be returned inside our facility during regular business hours or, for your convenience after business hours, please utilize our 24-hour external book drop located under the awning at the Northeast corner of our facility.
**Remember to protect your textbooks! We recommend a waterproof book bag/backpack or another type of protective method for transporting your textbooks to and from our facility. Keep them away from food, drink, and all other potentially damaging situations, including protecting your textbooks from all weather-related conditions. Students will be required to pay full list price, plus tax, for any textbooks that have been lost, written in, highlighted or underlined, have any visible signs of liquid damage of any type, have been subjected to unusual wear, or have RFID tags that have been removed or damaged in any way, plus any associated late fines.
Additional information will be posted as soon as it becomes available.
Eastern Illinois University
Textbook Rental Service
Louis M. Grado Building
975 Edgar Drive
Charleston, IL 61920
Monday through Friday
8:00 A.M. - 4:30 P.M.
Monday through Thursday
Closed for lunch 12:00 P.M. (Noon) – 1:00 P.M.
8:00 A.M. - 12:00 P.M.