Here's a quick reference to our most common questions from both Students and Administrative Staff or Faculty members.
- Why can't I select the long distance carrier of my choice?
- I am getting harassing phone calls. How can I make them stop?
- How can I add features to my phone service?
- Where do I report a problem with my phone service?
- How and where can I pay my bill?
- I've lost my PIN number. What should I do now?
- What are the office hours of the Telecommunication office?
- How long must I wait to have my service order worked?
- Who can help me decide what kind of phone services our office needs?
- Where do I report a problem with my phone service?
- How can I get a calling card for my staff or faculty members?
- Can I check my voice mail messages from home?
- Can long distance be restricted on certain phones in our area?
- How can I change the account from which my telecommunication bills are paid?
- At the beginning of the fiscal year, do I pay the July 1st bill from the old FY budget or the new FY budget?
- How can I change the date and time on my M6320 business set?
- Why can't I use a pre-paid phone card for my business calling needs?
The EIU telecommunication service operates in a closed environment which is unique to the University campus. Programming for phones and long distance pins take place on site.
To promote efficiency, ease of use, and a single standard for the University community, Eastern Illinois University contracts with a long distance provider.
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The telecommunications office recommends that you contact the Campus Police Dept. and arrange to order a "Trap & Trace" on your line. The Campus Police will issue a request to our department to apply the trace. The cost of the trace, $18.85, will be added to your next bill.
After the trace is implemented and harassing calls are received, you should contact the Campus Police and they will handle the investigation.
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Add features, such as caller ID, calling name, and voice mailing, by visiting the Telecommunications office. All requested features will be billed automatically on your next monthly bill. Feature orders are normally completed within one business day. For information regarding the cost of features, see Student Features
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If you are experiencing phone service issues, please contact your Residence Hall Front Desk.
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Your bill can be paid by cash, check, or credit card at the University Cashier's office.
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If you lose your PIN number or someone else may have gained access to your PIN, contact the Telecommunications Office at 581-5951 immediately. We will deactivate your old PIN number and issue a new one for you. All new PIN numbers may only be released in person and with appropriate identification.
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Hours of operation during Fall and Spring semesters< are as follows:
Monday thru Friday
8:00 a.m. - 4:15 p.m.
Hours of operation during Summer semester are as follows:
Monday thru Thursday
7:45 a.m.- 4:15 p.m.
Friday 7:30 a.m. - 11:45 a.m.
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Order are normally worked within 3 - 4 weeks, depending on the complexity of the order. Eastern Illinois
University is a closed telecommunications environment, which means that all programming is done on-site. Check
out Service Orders for additional information.
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Every office and/or department has varying telecommunications needs. What works in one department, may
be too much or too little for your office. For assistance, contact our office at 581-5951.
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During normal business hours, please contact the Telecommunications Office at 581-5951. Please have the
following information on hand: location, phone number, and a description of what and when does the problem
persist.
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To obtain a calling card, please submit a work order request. Be sure that your fiscal agent signs the
request. We will contact you when the cards arrive in our office.
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Your voice mail can easily be checked from home or anywhere you choose. Simply review the following
Telecommunication's voice mail instructions.
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Long distance calling can be restricted through the use of PIN numbers or by special programming of the
phone line. This feature would be important to apply on publicly accessed telephones. A service
request order will need to be submitted to our office.
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To change the account for your telecommunications payments, submit a Service Request Form to our office.
Be sure to include the Fiscal Agent Signature.
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Your new fiscal year budget should be used to pay the July 1st billing.
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To set the time and date on your M6320 business set:
- Press [Program]
- Press the [Arrow Key] until Time and Date Set? is shown on the display.
- Press [Hold]
- Enter the date using the format shown on the display.
- Enter the current time.
- Press [Hold] to save the new time and date settings.
- Press [Rls] to exit programming mode.
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Pre-Paid calling cards are not allowed for official business use due to their lack of an audit trail. No
call records are provided by these type cards and therefore the State of Illinois prohibits their use.
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