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Common Questions

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P-Synch questions for Faculty/Staff
 

What can P-Synch do for me?
How do I access P-Synch?
Why can't I sign on to P-Synch?
Step-by-Step instructions to create a P-Synch account (pdf)
How do I set up my 3 personal questions so I can reset my own password?
What if I sign on to the EIU Domain as cfxxx and the Mainframe as AAZZ410. How do I get my userIDs to have the same password?
I've signed on to P-Synch but I can't get my password reset. Who do I call?

Before you start your P-Synch session, answer these questions, if applicable:

What is my email (or UX1) ID and password?
What is my EIU Domain userID and password?
What is my Mainframe userID and password?
What is my email (or IO) ID and password?
What is my PEN ID and password?

What can P-Synch do for me?

P-Synch will accomplish two tasks for the user:

  1. Allow synchronization of passwords across platforms including:

UX1, PEN or IO email - Source Target ID
Mainframe - Source Target ID
Student OE Mainframe - Source Target ID
EIU Domain - Alternate ID
Other servers/domains (as requested through Brian Murphy, 581-7618)

But not:

FRS, BRS, ADS, or ePRINT

  1. Allow the user to reset his own password via a set of questions determined by the user, unless:

Mainframe account is revoked by more than three incorrect attempts to sign on;
Mainframe account is revoked due to inactivity during the past thirty days;
P-Synch account is "locked-out", usually due to more than three incorrect attempts to sign on.

How do I access P-Synch?

Open your web browser and sign on to the P-Synch website at:

https://www.ezreset.eiu.edu

You will see several flags - click on the American Flag.

Why can't I sign-on to P-Synch?

If this is your first time to sign on, then use the arrow to scroll down to EIUIS OS/390 Administrative Mainframe System or faculty/staff email. Type in your userID. Type in the Mainframe userID.

If you get an error message stating:

You are locked out of P-Synch! Please call the Help Desk at 581-HELP.

How do I set up my 3 personal questions so I can reset my own password?

Sign on to P-Synch using a valid Mainframe userID or faculty/staff email ID and a valid password. P-Synch will allow you to set up personal questions under the Identifying Information section. Make the questions and answers easy for you to remember but hard for anyone else to guess. Grandmother's middle name, first car you drove, father's first job and favorite childhood game are harder to guess. Don't put Today's Date as a question. Believe it or not, the date changes on a daily basis! If your favorite flower is a rose and your cubicle/office is plastered with them, please do not choose "What is my favorite flower?" as a question. The questions should be chosen in the same manner as your passwords: EASY FOR YOU TO REMEMBER, HARD FOR OTHERS TO GUESS.

What if I sign on to the EIU domain as cfxxx and the Mainframe as AAZZ410. How do I get my userIDs to have the same password?

Choose the Add my login accounts selection during your P-Synch session. It will display your Target System and Login ID. At the bottom of this display, you will see this sentence:

Please enter a new login ID. P-Synch will try to find it on the network to add to your profile.

Type in another userID in the spot for Your User ID: and click on Find my login IDs. P-Synch will look for your Unix ID (cfxxx) on all the targets an add it to the group, provided it is a valid account. You may execute this step for each userID you use.

Once you have added all necessary login IDs, please reset your password so it will be synchronized for all login IDs. It is also a good idea to re-boot your computer so it does not try to use any old passwords with any currently open applications.

What is transparent synchronization?

Transparent Synchronization is in use right now. If your Switch (mainframe) UserID matches your EIU Domain ID, when you change a password for one, the other automatically changes as well. This works whether you have established a P-Synch ID for yourself or not. You can always sign on to P-Synch and create your questions, reset your passwords, etc. at a later date.

I've signed on to P-Synch but I can't get my password reset. Who do I call?

Please call the Help Desk at 581-HELP or 581-6030. If you are locked out of P-Synch, they can reset your password and enable your account. If you are revoked on the Mainframe, they can forward you to someone who can unrevoke your Mainframe account.

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