P-Synch is an application that allows students to reset their own e-mail passwords.
How do I access P-Synch?
How do I set up my 3 personal questions so I can reset my own password?
I've signed on to P-Synch but I can't get my password reset. Who do I call?

Before you start your P-Synch session, answer these questions:

What is my EIU Domain userID and password?
What is my Mainframe userID and password?
What is my Email (or Unix) ID and password? (when available)

How do I access P-Synch?

Open your web browser and sign on to the P-Synch website at:

http://www.ezreset.eiu.edu

You will see several flags - click on the American Flag.

How do I set up my 3 personal questions so I can reset my own password?

Sign on to P-Synch using a valid Mainframe userID and a valid password. P-Synch will allow you to set up personal questions under the Identifying Information section. Make the questions and answers easy for you but hard for anyone else to guess. Grandmother's middle name, first car you drove, father's first job and favorite childhood game are harder to guess. Don't put Today's Date as a question. Believe it or not, the date changes on a daily basis. If your favorite flower is a rose and your cubicle/office is plastered with them, please do not choose "What is my favorite flower?" as a question. The questions should be chosen in the same manner as your passwords: EASY FOR YOU TO REMEMBER, HARD FOR OTHERS TO GUESS

I've signed on to P-Synch but I can't get my password reset. Who do I call?

Please call the Help Desk at 581-HELP or 581-6030. If you are locked out of P-Synch, they can reset your password and enable your account. If you are revoked on the Mainframe, they can forward you to someone who can unrevoke your Mainframe account.