• How do I change my e-mail password?
• How do I change my WebCT password?
• I have changed my password, but I still can't get in.
• When will my account be deleted?

How do I change my e-mail password?

In order to use your student e-mail, access your personal Web page, or use your dial-in access, you must first activate your account.  The entire activation procedure can be done on-line in a few minutes.  If you follow all the steps, you will be able to reset your own password in the future.  To activate your account:

1. Using any computer with a network connection, go to the EIU homepage, http://www.eiu.edu.
2. Click on the PAWS icon on the lower right hand side.
3. You will be taken to the PAWS page.  Click the "Access PAWS System" link on the upper left.
4. A screen asking for your Social Security number and PIN [obtained from the Registration office] will appear.  Fill in this information and click the "Submit" button.
5. You will be taken to the PAWS main menu screen.  Click the "E-mail/WebCT" tab on the upper right.
6. The PAWS message screen will appear.  This will show your "Account Name", "Account Password", and "WebCT Password".  Account refers to your E-mail/WebCT account.
7. Note this name and password.
8. Now go to the EzReset page, https://www.ezreset.eiu.edu/.
9. Click on the United States flag icon.
10. When the log-in screen appears, type your log-in ID [the one you received through PAWS] in the space provided.
11. Click "Log in."
12. When the new screen appears, type in your password [the one you received through PAWS].
13. Click "Verify".
14. A screen will appear asking you to pose four personal security questions and answers. Click in each box and enter the appropriate information.
15. Click "Submit".
16. Another screen will appear.  Click "Main".
17. Another screen will appear.  Type in a new password that meets the rules layed out on the reset page.  Or click "Pick new password", and P-Synch will provide you with several potential passwords from which you can pick.
18. Click "Change my password". You have now reset your password.
19. Click "Main", to return to the P-Synch homepage, and click "Logout".
20. If you forget your password in the future, you will need to answer your personal questions and then reset your password yourself.

I have changed my password, but I still can't get in.

Check that one of the following is not causing you trouble...

• There is no synchronization between WebCT and the new P-Synch system.  Changing your password through WebCT is independent of the e-mail password change.
• Check you Caps Lock key.  Passwords are case sensitive and this can cause trouble.
• If you want to copy and paste your password, please make sure that you are not copying extra spaces.

If you are still having trouble, call us at 581-HELP.