Human Resources Customer Service Survey

Sunday, Nov. 22, 2009

Human Resources Customer Service Survey
We need your comments and suggestions to improve our services to better serve you. Please take a moment to complete the following survey questions that apply to your situation.

What did you find most helpful about the web site?

How can we improve the web site?

Please check the area on which you are commenting so that we can forward to the appropriate department.
	Benefits Services
	Payroll
	Employment/Examinations
	Training & Development
	Classification/Compensation
	Workers Compensation

If you visited, called, or emailed the office, how was the... (please be sure to identify which office by the choices above). Specific comments are most beneficial.
	Excellent	Good	Adequate	Inadequate
QUALITY of Service

How can we improve the QUALITY of service?

What did you find helpful in regards to QUALITY of Service?

	Excellent	Good	Adequate	Inadequate
TIMELINESS of Service

How can we improve the TIMELINESS of service?

What did you find helpful in regards to TIMELINESS of service?

	Excellent	Good	Adequate	Inadequate
COURTESY of staff

How can we improve the COURTESY of the staff?

What did you find helpful in regards to COURTESY of staff?

	Excellent	Good	Adequate	Inadequate
KNOWLEDGE of staff

How can we improve the KNOWLEDGE of the staff?

What was helpful in regards to the KNOWLEDGE of the staff?

Other Helpful Comments/Suggestions. Please feel free to leave your name and contact information if you would like for us to get back with you regarding your confidential comments.

Your comments/suggestions are taken seriously and will be reviewed by the appropriate area.

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