Housing & Dining Position Descriptions

Residence Halls/Apartments

Area Director - Housing
The Area Director is a full-time member of the professional staff. He or she is responsible for the overall operation of an area and functions in an advisory capacity to develop the potential of each student towards their educational goals.  He or she has earned at least a master's degree and has an extensive background in the field of Residence Life or Student Development.

Complex & Resident Directors - Residence Halls
Complex Directors and Resident Directors are live-in, full-time members of the
professional staff. Their primary function is the management of a residence hall or group of residence halls. They have earned at least a master's degree and have extensive backgrounds in the field of Residence Life or Student Development.  They serve as advisors to residence hall governments, and, when applicable, assist in planning programs in the residence halls.

Associate Resident Directors - Residence Halls
Associate Resident Directors are live-in professional members of the housing
staff who are working toward a master's degree. Each Associate Resident Director is jointly responsible their area and other individual responsibilities as outlined by their supervisor(s).

Associate Resident Directors - Greek Court
The Greek Court Associate Resident Directors are live-in professional members
of the housing staff who are currently working on a master's degree.  Each Greek Court Associate Resident Director is responsible for the overall operation of two Greek Court buildings and is a coordinator of special programs.

Apartment Manager - University Court
The University Court Resident Director is a full-time, live-in member of the professional staff. He or she is responsible for the operation of an apartment complex housing approximately 550 students.

University Court (and Marketing)
The University Court Associate Resident Directors are live-in members of the professional staff. They assist the Apartment Manager with the overall operation of the apartment complex. They are also members of the University Housing & Dining Services Marketing Committee specializing in either research or Webpage development. Staffing, Undergraduate Students.

Secretaries - Residence Halls
Stationed at many of the residence hall front desks are Residence Hall  Secretaries.  The Hall Secretaries work with the Resident Assistants, Front Desk Assistants and other professional staff members to complete the  day-to-day tasks required to run a residence hall in an efficient manner. They are an excellent source of information for residents.

Senior Staff Assistant
By providing support to Professional Staff members, the Senior Staff Assistant, better ensures that the needs of residents are being met in the best possible manner.

Desk Assistant
Desk Assistants work at the residence hall front desks and are responsible for
checking out equipment, sorting mail, answering the phone, making change
and acting as a resource for residents and guests.

Resident Assistant
Resident Assistants live on each floor in the residence halls. Their primary concern is the resident population on their floor. They assist students personally or through appropriate referrals with academic, personal, social, or other types of services that aid college students with University life.

Housing & Dining Office Student Worker
Housing & Dining Office Student Workers are amongst the first people students will come in to contact with when they contact University Housing & Dining Services.  This is a customer service position whose duties include answering phones, data input, computer inquiry, answering questions, mail
forwarding, filing, and providing assistance at the reception counter, as well as many other miscellaneous tasks needed to run the Office of University Housing & Dining Services.

Night Assistant
The Night Assistant program works closely with the University Police Department in order to provide security for students and University property. Their have a number of duties, with their primary function being to act as the eyes and ears of the University Police Department.

Panther Dining Staff

Assistant Directors - Panther Dining
Assistant Directors are responsible for the overall management of the dining operations that fall under the umbrella of Panther Dining.

Panther Dining Staff
Composed of full and part-time employees, the Panther Dining Staff operates
four residential dining centers, two convenience centers, the University Food
Court, Panther Catering and Java Beanery & Bakery.

Dining Student Manager
Dining Student Managers are employed in one of the four residential dining centers, University Food Court or Catering, and are responsible for training and directing student employees. Duties include opening and closing for each shift, training student employees, and enforcing sanitation laws and Panther Dining guidelines.

Dining Center Student Assistant
Dining Center Student Assistant is a general title used to describe a variety of
positions held by students who are employed in the University Food Court,
Marketplace Convenience Centers, Panther Catering or any of the four residential dining centers.  Positions vary and include Kitchen, Line, Salad and Hot Bar Assistant, Reservation Only Host and Waiter, Dishroom, Catering, Checker, Busser and others.

Building Service Worker Staff

Building Service Workers (BSW)
Building Service Workers clean the lounges, stairwells, hallways and other public areas of the residence halls. Students are responsible for the  cleanliness of their rooms or apartments. Cleaning supplies are available at the front desk of the residence halls, and on-site University Apartments/University Court offices.

Student Custodian
Every residence hall employs one or two residents to work with the Building Service Worker (BSW) staff. These student helpers assist with various duties like emptying trash cans; sweeping common areas such as basements, stairwells and the lobby; cleaning glass doors and windows, and vacuuming common area rugs and carpeting.

Computer Lab Staff

Computer Lab Coordinator
The Computer Lab Coordinator is responsible for supervising the Lab
Assistants and Head Lab Assistants, as well as monitoring lab schedules in an
effort to keep the labs running efficiently.  Additional duties include hiring Head Lab Assistants, Lab Assistants, and, if necessary, Network Assistants.
Network Assistant and Network Computer Coordinator Network Assistants and the Network Computer Coordinator aid members of the on-campus residential community with the Ethernet connections in their rooms or apartments, with the Network Computer Coordinator handling the more difficult work orders. Additionally, the Network Computer Coordinator has the added duties of hiring and supervising the Network Assistants, and, if necessary, Lab Assistants.

Lab Assistant and Head Lab Assistant
Lab Assistants and Head Lab Assistants are responsible for monitoring the computer labs located in the residence halls, answering questions and printing student work. Head Lab Assistants have the added duties of hiring new Lab Assistants and coordinating the Lab Assistants work schedule.

Conference Assistant Staff
(May - August) Conference Assistants act as ambassadors to the campus for
thousands of guests who travel to Charleston each summer. The position
has a wide variety of responsibilities which include: working the front desk,
night security, greeting at dining centers, maintaining the linen program, and
recruiting future Eastern Illinois University students.