Troubleshooting Cable Television & FAQ's
How do I set up my TV?
You must provide a digital TV with a built-in QAM tuner, 10’ coaxial cable, and a TV remote.
If your TV does not have QAM turner, you can purchase digital QAM tuner (like the IView 3500STBII).
Connect a coaxial cable to the “video-out” port on 4” X 4” box located on the wall in your residence. Connect the other end to the “video-in” port on your TV.
Does Eastern provide coaxial cables?
No, but coaxial cable is readily available at most electronic stores.
I have missing channels
Set the input source to cable (not antenna), and run the auto-programming feature as instructed in your TV’s user manual. It’s preferable do an “all scan”, but be sure to complete a “digital scan”.
What should I do if my cable goes out, or one of the channels isn’t working?
Check the cable connection from the 4” X 4” box on your wall and TV and double check that your TV is digital with a QAM turner. Ask your RA for help if needed. Call 1-800-610-0797 if the problem persists.
A television, DVR or other tuner devices with a QAM tuner is required to receive all the offered on campus channels. Please check the specifications from you manufacturer to verify if it includes a QAM Tuner.
NTSC Tuner (Not Compatible)
NTSC, named for the National Television System Committee, is the analog television system used in the United States from 1941 to 2009. After nearly 70 years of use, the FCC ordered the discontinuation of most over-the-air NTSC transmissions in the United States in 2009. Analog channels are still available on many cable systems to provide basic programming without the use of a cable conversion box. Some manufacturers no longer include this type of tuner in televisions built after 2009.
ATCS Tuner (Not Compatible)
An ATSC (Advanced Television Systems Committee) tuner, often called an ATSC receiver or HDTV tuner is a type of television tuner that allows reception of digital television (DTV) television channels transmitted by television stations in North America. The FCC required all television manufacturers to include an ATSC tuner in all products since 2007, and required television broadcasters to switch in 2009. This type of tuner is currently included in all new televisions, including the inexpensive "digital conversion boxes" that were widely available leading up to the 2009 switchover.
QAM Tuner (Required)
QAM (quadrature amplitude modulation) is the format by which digital cable channels are encoded and transmitted via cable television providers, including CWRU. A QAM tuner is the cable equivalent of an ATSC tuner which receives over-the-air digital channels broadcast by local television stations. Many new cable-ready digital televisions support both of these standards. Because there is no requirement, though, some very inexpensive manufacturers or models may not include the QAM tuner.
Please be advised that less expensive TVs sometimes come with a lower quality QAM tuner that may be unable to tune all of the channels. We have found this to be true of bargain brands such as Dynex, Element, Insignia, as well as some low-cost models from Visio. If that is the case a digital conversion box can be purchased.
We have compiled the following information about television compatibility, and provide this list an informal reference for newer devices. This information is compiled from staff and student reports, and is not intended to be complete. EIU cannot guarantee the accuracy of this information. You should verify the specifications when you make a purchase.
Dynex - Only limited models have a QAM tuner
Insignia - Only limited models have a QAM tuner
LG - Most models since 2007 have a QAM tuner
Samsung - All models since 2009 have a QAM tuner (fifth digit of model number must be B or higher)
Sony - Most models since 2007 have a QAM tuner
Sylvania - Do not appear to have QAM tuners
Toshiba - Most models since 2007 have a QAM tuner
Visio - Recent models have a QAM tuner
Westinghouse - Some models require QAM tuner activation
Please notify us if you see any inaccurate information in this list.
If you have a television cable repair request, please call 1-800-610-0797.