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Food Court Survey and Feedback


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General Information



Food Court Survey and Feedback

We invite all our customers to give us feedback on the Food Court.  Every day customers can fill out paper Comment Cards available in the center section of the Food Court.  You can also give us feedback electronically by going to http://www.eiu.edu/dining/gi_comment_card.php  If you give us your contact information we will be pleased to discuss any suggestions you may have.

In the Spring of 2013 we conducted a survey of Food Court customers.  Over the course of several days we asked customers to participate and sent the survey to 714 customers.  We received responses from 235 which is a return rate of 33%, an excellent participation rate.

Attached you will find the raw data from this survey, including comments made by the participants.  We are currently reviewing the results and making action plans to respond to this important feedback.  Overall the survey results were very positive, but there are always things to work on.  We will be reviewing all our menu options to make sure we are offering the types of foods requested.  Customer service is always a high priority for us, so we will be looking especially close at  any concerns expressed with our interaction with our customers.  

Click here for results of the Food Court Survey