You will find all information pertaining to Citrix at EIU right here.
What is Citrix?
Citrix is a client-server system that allows remote clients to login to the Citrix Web Interface where they can launch and run programs that are not available on the client computer.
View a video about Citrix here.
Who can use Citrix?
All faculty and staff may login to the Citrix Web Interface (using the link located in the left nav window) with your EIU Active Directory login ID.
Mac users will need to request an Active Directory Domain User Account by completing a web form here. Once the account is created you will be notified by ITS.
New faculty and staff will need to have their Active Directory Domain User Account be added to the Citrix Access Group in Active Directory. Please call the ITS Helpdesk (581HELP) to request this.
Students must be enrolled in a class that require Citrix Access. If you are unable to login at the first login screen you should resynch your password at EIU ITS P-Synch webpage. If you can't login at the 2nd login screen using the Citrix Class Account credentials, notify your instructor to have them call a Citrix Admininstrator.
What do I need to install on my computer?
In order to run applications from Citrix, you must install the Citrix ICA client on your computer. When you login to the EIU Citrix Web Interface, your computer will be scanned for the proper client. If found, you are all set. If not, you will be prompted to install it. Alternatively, you may go to the Citrix Systems Inc. website to download the ICA client. Links are found in the left navigation bar under Citrix Systems Inc. section.
Instructions for logging in at the EIU Citrix Web Interface can be found at the login page: EIU Citrix Web Interface Login Also, video tutorials and a pdf are available here.
ISSUES and RESOLUTIONS - Current
ATTENTION: Mac Users
If you receive an error message about Root Certificates, you may need to follow these instructions:
Exporting Root Certificates for the ICA Client for Macintosh on OS X 10.4 Tiger
09.23.09 Adobe CS4 Master Collection
Adobe CS4 Master Collection is installed and being tested. Stay Tuned for more updates.
ISSUES and RESOLUTIONS - Archived
10.08.09 Citrix Downtime
Lumpkin Hall is scheduled for electrical maintenance. Therefore Citrix will be unavailable during these times:
3pm on Thursday, October 8th to 9am on Friday, October 9th
09.16.09 Adobe Acrobat CS3 not running
We are working on an issue with Adobe Acrobat CS3 starting, appearing on the screen for a second and then disappearing. We will post again when issue is resolved.
EIU Citrix Admin Team
08.11.09 Citrix Downtime
Lumpkin Hall is scheduled for electrical maintenance August 11th - 13th. Therefore Citrix will be unavailable during these times:
3pm on Tuesday, August 11th to 9am on Thursday, August 13th
08.03.09 Citrix Downtime
Lumpkin Hall is scheduled for electrical maintenance August 3rd - 5th. Therefore Citrix will be unavailable during these times:
3pm on Monday, August 3rd to 9am on Tuesday, August 4th
3pm on Tuesday, August 4th to 9am on Wednesday, August 5th
07.09.09 Citrix Downtime
Citrix will be unavailable between 10 am and 11am this morning due to a Cisco switch replacement. We apologize for the urgency of this situation.
Additionally Citrix access will be sporadic through Sunday, July 12, 2009 as we merge the new Central Repository into the environment.
We apologize for the interruptions and appreciate your patience as we improve and update Citrix at EIU.
EIU Citrix Admin Team
07.08.09 SPSS License Renewal
We will update SPSS license on Citrix as soon as we receive the new codes, presumably by July 31, 2009.
EIU Citrix Admin Team
06.01.09 SPSS 17.0
We are currently working with SPSS Inc Technical Support regarding an error message when starting up SPSS 17. However, SPSS 17 will run if you click OK on the popup boxes.
As of 06.11.09, we are still working with SPSS Technical Support to resolve the issue with SPSS17 running in Citrix.
EIU Citrix Admin Team
05.22.09 Citrix Xen Virtual Environment Rising
As we fine tune the new Citrix Xen Virtual Environment, we will be decommissioning old Citrix farm servers throughout the coming weeks. Most of these old servers will be repurposed around campus. If you have trouble accessing applications, please call the Helpdesk for assistance.
EIU Citrix Admin Team
06.11.09 Scheduled Power Outage
A power outage is scheduled to occur in the Gregg Technology Center on June 16, 2009 from 5am - 10am and on July 2, 2009 from 7am to midnight.
The Citrix Web URL eiuapps.cats.eiu.edu will be unavailable. Please use the link provided above during this time.
EIU Citrix Admin Team
04.30.09 Intermittent Issues - UPDATE
We are working with our Citrix Consultant to resolve an issue with login authentication. We expect resolution by 4:30pm. We apologize for the interruption.
EIU Citrix Admin Team
04.28.09 Intermittent Issues
The Citrix servers are experiencing intermittent issues. We are noticing this from the Web Interface, as well as, the Program Neighborhood Agent that is used in computer labs. The Citrix Admin team is researching that matter and will post updates right here as they are made available.
EIU Citrix Admin Team
Beginning the evening of April 16, 2009, SSB began having some power issues that affected access to servers and authentication for services, including Citrix. ITS is currently working to resolve the issue ASAP.
EIU Citrix Admin Team
Power Outage Notice:
Due to the planned campus power outage, all Citrix servers are scheduled to shutdown on Friday March 13, 2009 @ 1 PM thru Tuesday morning March 17, 2009.
Sunday, March 15 -- Entire campus, main switchboard, Buzzard Building
Monday, March 16 -- Coleman Hall, Lumpkin Hall, Taylor Hall, Andrews Hall (Please Note: In addition, when the power goes off for the Monday buildings, there will be a short interruption of power for the buildings listed on Tuesday -- once in the morning (when the power is being taken down) and once in the afternoon (when the power is being brought back up).
03.05.09 Student Login Issues
Students, not faculty/staff, were having issues with invalid credentials when trying to login to the Citrix Web Interface (student\username) for the past week or two. Sometimes changing their password in PSynch worked, sometimes not. Yesterday, the issue seemed to have escalated to every student every time they tried to login. We worked with Dave Emmerich of ITS. All settings looked OK to us. This morning we found the problem and have remedied the issue.We have tested about 6 student accounts successfully so far.
We apologize for the inconvenience and sincerely appreciate your patience.
EIU Citrix Admin Team
