Recommended Browsers
The recommended browsers for viewing WebCT are (note: EIU currently uses
WebCT Version 3.8):
- Internet Explorer 5.0 to 6.0, except 5.5 Service Pack 1 (PC) - See
Notes
- Internet Explorer 5.0 and 5.1 (Mac OS 9.x)
- Internet Explorer 5.1 (Mac OS 10.1)
- Internet Explorer 6.0
- Internet Explorer 6.0 Service Pack 1
- Netscape 4.76, 6.2.1, 6.2.2, and 6.2.3 (PC & Mac) - See Notes
- AOL 7.0 (PC & Mac)
To download the correct browser version of Netscape, please see:
http://www.netscape.com/download/archive/client_archive47x.html
(scroll down to 4.76)
or see:
http://wp.netscape.com/browsers/6/index.html?cp=dowpod6
For more information about recommended browsers, please see:
http://www.webct.com/quickstart/viewpage?name=exchange_browser_tuneup
Once you have downloaded and installed the correct browser version, you
must enable java and set your browser's cache to always reload.
For Netscape:
To enable java:
- Select Edit, then Preferences
- Select Advanced
- Make sure the Enable Java and Enable JavaScript boxes are checked
- Click OK
To set your browser's cache to always reload:
- Select Edit, then Preferences
- Click the + sign next to Advanced to see more options
- Select Cache
- Select Every Time
- Click OK
For Internet Explorer:
To enable java:
You will need to be sure that you have an updated version of Microsoft
Virtual Machine for Windows Operating Systems (JVM). If you need to
you can down load a new copy from:
http://v4.windowsupdate.microsoft.com/en/default.asp
To set your browser's cache to always reload:
- Select Tools, then Internet Options
- Select the General tab
- In the Temporary Internet Files box, click on Settings.
- Select the Every Visit to the Page.
- Click OK
What To Do If You Have Problems
If you have a problem, the first thing that you should do is contact
your instructor. If your instructor advises you to contact WebCT
support or is unable to help, contact ITS Help Desk.
Email: itshelp@eiu.edu
Phone: (217) 581-HELP
In person: ITS Help Desk in the Gregg Triad Lab
Help Desk Hours:
24 hours a day / 7 days a week. - Gregg Triad Lab
In order for us to help you, make sure that you have the following information:
- Your course title and number.
- Your instructor's name.
- Which browser and browser version you are using (i.e. Netscape 6.2.1
or Internet Explorer 5.5).
- Where you were when you experience these difficulties (home, work,
school, etc.).
- If at home, please include your internet service provider.
- The exact text of any error messages.
- Your WebCT ID for troubleshooting purposes.
- Specific actions that led to the problems you experienced. (i.e.,
I clicked on Module 6, then on page "Using the Internet - Part
II," then clicked on the Self Test in the Action Menu).
Frequently Asked Questions
What is my username and password for my WebCT
account?
Your username is your E-Mail Account ID. Your password is initially
published to PAWS. It will not be updated on PAWS after you change
your password. It will not be kept in synch with your E-Mail password
at this time. If you forget your password, your instructor can reset
it for you or you can stop by our office in the Student Services Building
or our student lab in the Triad Building.
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I entered my Student ID as my password but I still
can't get into WebCT.
You should contact your instructor or stop by our office in the Student
Services Building or our student lab in the Triad Building. They
can reset your password for you.
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I can log into myWebCT, but my class is not listed.
If you registered late, you might not have been added to your online
class yet. You can either wait a day or e-mail help@eiu.edu.
Make sure that you include your name, WebCT ID, and the course that you
cannot access.
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How can I tell if WebCT is down?
Check http://www.eiu.edu/vce/ for
messages about WebCT problems.
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If I get kicked off the Internet during a timed test
will it let me sign back on and resume the test?
Yes, as long as you didn't click on Finish, you can get back into your
quiz and can continue taking the test. Please note, though, that the timer
will continue running even while you are not on the Internet.
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I think that WebCT changed my saved Quiz answer.
WebCT will not change your saved Quiz answer.
You do have to make sure that you click on Save Answer after you select,
enter or change an answer, though. Once you've selected, entered or changed
an answer, promptly click on Save Answer.
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I think I'm missing messages in the Discussion area
of my WebCT course.
You can view your messages in different formats. You're probably looking
at your messages in the Threaded format.
If you click on Threaded, you will see your messages listed by
message and responses. In this arrangement, you should click on the blue
triangle to see all of the responses.
If you click on Unthreaded, you will see your messages listed
chronologically.
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How can I tell if my message properly posted to a
discussion topic?
The message listing doesn't automatically update when you post a message.
Click on Update Listing to see a current list of messages, including your
own.
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How often do I have to check my browser version or
browser settings?
At the beginning of every semester you should check to make sure that
you have a supported browser version and the recommended browser settings.
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Last modified: Tue 12/16/2003 12:27:36 pm
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