Frequently Asked Questions for Continuing Education Students
Q: Why is it important to have updated mailing information?
In order to mail textbooks in a timely manner, it is imperative that the correct mailing address is updated in the system. All shipments are sent via UPS. UPS does not ship to post office boxes. An actual street address is required. In order to keep the system updated, students need to contact the Office of the Registrar by e-mail at email@example.com and copy Amy Jones at firstname.lastname@example.org prior to shipping textbooks.
Q: How do I get my textbooks?
If you live within Coles County, you are required to come and pick up your textbooks at Textbook Rental Service. Some courses may be picked up by the instructor or bulk mailed to the location site of the class. If you live outside Coles County and your textbook is not being shipped in bulk or taken by the instructor, your textbook will be mailed to you via UPS. Since they do not deliver to P.O. boxes, a street address will need to be provided. If your class is being held on campus, your instructor may pick it up or we may deliver it to the department. Students may also come and pick up their own textbooks. We are open weekdays from 8 a.m. to 4:30 p.m. We have extended hours at the beginning of each semester that can be found on our website.
Q: If I have Continuing Education classes and on-campus regular courses, can I pick up my books at the same time?
Yes, if a student is taking both on-campus regular courses and courses through Continuing Education , he/she will need to pick up all textbooks at Textbook Rental Service. Textbooks are only mailed, via UPS, to students taking all of their courses through Continuing Education who do not live in Coles County and have verified their street address with Amy Jones, email@example.com.
Q: What happens if I lose or damage a textbook?
You must pay full list price, plus tax, for lost textbooks. Such payments are non-refundable. You will also be required to pay full list price, plus tax, for any textbooks that have been written in, highlighted or underlined, have any visible signs of liquid damage of any type, have been subjected to unusual wear, or have RFID tags that have been removed or damaged in any way, plus any associated late fines.
Q: Why it is important to insure textbooks when returning them by mail?
All textbooks should be insured when mailing through UPS or the United States Postal Service. Textbooks are very expensive and if a problem occurs and the package is lost or damaged, the chances of reimbursement are greater. Our address is: Eastern Illinois University, Textbook Rental Service, Louis M. Grado Building, 975 Edgar Drive, Charleston, IL, 61920.
Q: If I received my textbooks in the mail, do I have to mail them back at my expense?
Yes, it is the responsibility of the student to return textbooks in a timely manner by the dropped/withdrawn date or end-of-semester deadline. Textbooks can be mailed back or brought in to Textbook Rental Service. We strongly encourage students to insure their textbooks when mailing them through UPS or the United States Postal Service so that the students are protected in case the textbooks are lost or damaged during transit.
Q: If I drop/withdraw from a class, how soon must I return associated textbooks to avoid any charges?
Continuing Education students have five business days from the date of dropping or withdrawing from the class to return textbooks without being charged a non-refundable drop processing fee, accruing fines, and/or book charges. For dropped/withdrawn courses, a non-refundable $20 per book processing fee will be charged for the associated textbooks not returned within the designated time frame. Our address is: Eastern Illinois University, Textbook Rental Service, Louis M. Grado Building, 975 Edgar Drive, Charleston, IL, 61920.
Q: How important is the use of my EIU e-mail account?
It is extremely important for all students to access their EIU e-mail account. This is the primary communication tool for our department to notify students of important information such as instructions for the timely return of dropped or withdrawn textbooks, consequences of late return of textbooks, reminders of textbook sales dates, holdover textbook returns and end of semester textbook returns, and all information regarding charges and billing for damaged textbooks.
Q: If I want to purchase a textbook, can I do it at any time?
We have a designated time period each semester to purchase textbooks. For sales dates, please go to our website. Textbooks can be purchased with cash, checks (payable to Eastern Illinois University), Visa, Mastercard, Discover, or by billing an individual student account.
Q: When is the deadline for my textbooks to be returned
The textbook return deadline is established and published each semester and can be found in the following locations:
- Textbook Rental Service website
- EIU home page
- Textbook Rental Service information line: 217-581-3626
Continuing Education students have an additional five business days, following this deadline, to return textbooks associated with Continuing Education courses only, without any charges. This deadline is identified as the Five Day Grace Period deadline and can be found in the above stated locations. Textbooks returned by mail that are postmarked by the deadline date at the end of the five day grace period will be accepted and credited to the associated student account as long as the textbooks are in good condition. After the deadline, no textbooks will be accepted, unless postmarked by the deadline date, and all late textbook charges and late fines will be posted to the associated student account. The late fine for all textbooks not returned by the semester/term return deadlines is $20 per book. This is non-refundable. Our address is:Eastern Illinois University
Textbook Rental Service
Louis M. Grado Building
975 Edgar Drive
Charleston, IL 61920
All students are encouraged to use their EIU e-mail accounts and we strongly encourage students to insure their textbooks when mailing them through UPS or the United States Postal Service so that the students are protected in case the textbooks are lost or damaged during transit.