EIU Telecommunications Office

Here's a quick reference to our most common questions from both Students and Administrative Staff or Faculty members.

Student Questions

1. I am getting harassing phone calls.  How can I make them stop?
2. How can I add features to my phone service?
3. Where do I report a problem with my phone service?
4. How and where can I pay my bill?
5. What are the office hours of the Telecommunication office?

Administrative Questions

1. How long must I wait to have my service order worked?
2. Who can help me decide what kind of phone services our office needs?
3. Where do I report a problem with my phone service?
4. Can I check my voice mail messages from home?
5. Can long distance be restricted on certain phones in our area?
6. How can I change the account from which my telecommunication bills are paid?
7. At the beginning of the fiscal year, do I pay the July 1st bill from the old FY budget or the new FY budget?
8. How can I change the date and time on my M6320 business set?
9. Why can't I use a pre-paid phone card for my business calling needs?

I am getting harassing phone calls.  How can I make them stop?

The telecommunications office recommends that you contact the Campus Police Dept. and arrange to order a "Trap & Trace" on your line.  The Campus Police will issue a request to our department to apply the trace.  The cost of the trace, $18.85, will be added to your next bill.

After the trace is implemented and harassing calls are received, you should contact the Campus Police and they will handle the investigation.

How can I add features to my phone service?

Add features, such as caller ID, calling name, and voice mail, by visiting the Telecommunications office.   Feature orders are normally completed within one business day.  

Where do I report a problem with my phone service?

If you are experiencing phone service issues, please contact your Residence Hall Front Desk.

How and where can I pay my bill?

Your bill can be paid by cash, check, or credit card at the University Cashier's office.

What are the office hours of the Telecommunication office?

Hours of operation during Fall and Spring semesters are as follows:

Monday thru Friday
8:00 a.m. - 4:30 p.m.

Hours of operation during Summer semester is as follows:

Monday thru Thursday
7:00 a.m.- 4:30 p.m.

Friday 7:30 a.m. - 12.00 p.m. 

How long must I wait to have my service order worked?

Orders are normally worked within 3 - 4 weeks, depending on the complexity of the order.  Eastern Illinois University is a closed telecommunications environment, which means that all programming is done on-site.  Check out Service Orders for additional information.

Who can help me decide what kind of phone services our office needs?

Every office and/or department has varying telecommunications needs.  What works in one department, may be too much or too little for another office.  For assistance, contact our office at 581-4357.

Where do I report a problem with my phone service?

During normal business hours, please contact the Telecommunications Office at 581-4357.  Please have the following information on hand:  location, phone number, and a description of what and when does the problem persist.

Can I check my voice mail messages from home?

Your voice mail can easily be checked from home or anywhere you choose.  Simply review the following Telecommunication's voice mail instructions.

Can long distance be restricted on certain phones in our area?

Long distance calling can be restricted through the use of PIN numbers or by special programming of the phone line.  This feature would be important to apply on publicly accessed telephones.  A service request order will need to be submitted to our office.

How can I change the account from which my telecommunication bills are paid?

To change the account for your telecommunications payments, submit a Service Request Form to our office.  Be sure to include the Fiscal Agent Signature.

At the beginning of the fiscal year, do I pay the July 1st bill from the old FY budget or the new FY budget?

Your new fiscal year budget should be used to pay the July 1st billing.

How can I change the date and time on my M6320 business set?

To set the time and date on your M6320 business set:

1. Press [Program]
2. Press the [Arrow Key] until Time and Date Set? is shown on the display.
3. Press [Hold]
4. Enter the date using the format shown on the display.
5. Enter the current time.
6. Press [Hold] to save the new time and date settings.
7. Press [Rls] to exit programming mode.

Why can't I use a pre-paid phone card for my business calling needs?

Pre-Paid calling cards are not allowed for official business use due to their lack of an audit trail.  No call records are provided by these type cards and therefore the State of Illinois prohibits their use.