Claudia I. Janssen, Ph.D.
Office: 1822 - Coleman Hall
M: 2-3 p.m.
T: 2-3:30 p.m.
W: 9-10:30 a.m.
Frequently Taught CoursesCMN 2920
EducationPh.D., Purdue University, Brian Lamb School of Communication, 2011
M.A., Technical University Carolo-Wilhelmina zu Braunschweig, Germany, 2006
Professional OrganizationsCentral States Communication Association (CSCA)
German Academic International Network (GAIN)
National Communication Association (NCA)
For more information, please visit the Speakers Bureau Webpage.
My expertise lies in the areas of organizational rhetoric, public relations, crisis communication, and remembrance. My current research focuses on corporate ties to historical injustices within present discourses of reconciliation. I have, for instance, analyzed Volkswagen's present rhetoric about its past abuses of forced labor during WW II and Aetna Inc.'s rhetoric about its past business with slave insurance policies. I argue that corporations have responsibilities to account for their dark pasts and to contribute productively to societal discourses of "coming to terms" with historical injustices. I have further developed an ethical framework of corporate historical responsibility (CHR) that can guide an organization in the process of addressing a dark history after long periods of silence and forgetfulness.
Selected PublicationsJanssen, C.I. (2012). Addressing corporate ties to slavery: Corporate apologia in a discourse of reconciliation. Communication Studies, 63(1), pp. 18-35. http://www.tandfonline.com/doi/abs/10.1080/10510974.2011.627974
Jensen, R. E., Doss, E., Janssen, C. I., & Bower, S. (2010). Theorizing the transcendent persona: Amelia Earhart's vision in The Fun of It. Communication Theory 20(1), pg. 1-20. http://onlinelibrary.wiley.com/doi/10.1111/j.1468-2885.2009.01353.x/abstract
Selected Conference PresentationsUpcoming Presentations:
Janssen, C.I. (2012, November). Corporate historical responsibility (CHR): An organizational discourse of reconciliation. Competitively selected paper to be presented at the annual meeting oft he National Communication Association, Orlando, FL.
Janssen, C.I. (2012, March). Public relations and history: The strategic use of USPS’s past within present discourses about its default. Invited paper presented at the annual meeting of the Central States Communication Association, Cleveland, OH.
Janssen, C.I. (2012, March). Revisiting the rhetorical situation and genre in crisis communication. Competitively selected paper presented at the annual meeting of the Central States Communication Association, Cleveland, OH.
Janssen, C.I. (2011, April). CSR: Approaches, meta-theoretical assumptions, and directions for future research. An exploration and critique. Competitively selected paper presented at the annual convention of the Central States Communication Association, Milwaukee, WI.
Janssen, C. I. (2010, November). Addressing corporate ties to slavery. Corporate apologia in a discourse of reconciliation. Competitively selected paper presented at the annual convention of the National Communication Association, San Francisco, CA.
Janssen, C.I. (2010, April). Corporate Historical Responsibility (CHR). Dealing with a history of forced labor and Nazi-collaboration at Volkswagen. Top Three Paper in Public Relations presented at the annual convention of the Central States Communication Association, Cincinnati, OH.