Server Configuration Procedure
Per IGP 103, ITS is solely responsible for the operation and support of all infrastructure servers and server support equipment, including but not limited to the border, core, distribution, and wireless layers of the university’s networks.
Servers for departmental program support may be managed by either ITS or the department. All department-managed servers purchased after September 1, 2013, must be co-located in the ITS data center.
ITS must be notified in advance of any equipment purchases that will not be acquired by ITS but located in the ITS data center. Additionally, a signed Service Level Agreement (SLA) must be completed prior to any server equipment purchases. This will ensure the appropriate resources are available to install and maintain the equipment, plus ensure interoperability between ITS’s systems and the purchased equipment.
ITS’s current standard is to deploy new server systems in a virtualized environment barring documented vendor or application requirements making a virtual solution unfeasible. ITS will work with departments to determine the appropriate CPU, OS, memory, and storage requirements to meet the department’s needs. Standard configuration upgrades will be included to give flexibility to the configurations. Infrastructure Technologies of ITS will provide server configurations that meet the department’s needs at the lowest possible cost to the University.
In cases where documented vendor or application requirements result in a physical hardware solution, ITS will work with the user department to insure that the hardware to be purchased conforms to standard rack configurations within the ITS Data Center and is compatible with power, cooling and network connectivity systems and protocols. Configurations and specifications need to be reviewed and established, with the cooperation of the user department and ITS Infrastructure Technologies personnel, prior to any equipment procurement.
ITS Managed Servers
ITS will maintain the operating system on the machine, including initial installation, any interim security patching involved, and significant upgrades. Additionally, ITS will manage login access to the system, including the granting and revocation of permissions. Coordinate any changes to the system with the department to address and alleviate any integration issues or client service interruptions that may arise. ITS will provide monitoring of the system for network connectivity, CPU, memory, and disk space utilization. ITS WILL NOT provide support of 3rd party applications that the client installs on the server. It is recommended that the client acquire vendor support with the purchase of the application.
The department will assign a technical contact and if possible an alternate technical contact for a co-located server. ITS will provide monitoring of the system for network connectivity and space utilization of the CPU, memory, and disk space but will not integrate the server into the standard reporting and monitoring tools. All Window OS based servers are required to be connected to the university’s Windows Active Directory. The department is responsible for assuring that applications are properly licensed. This applies to all applications except applications that are supplied and licensed by ITS. Additionally, the department will provide ITS with information about applications that are purchased. ITS will not provide technical support for applications that are not supplied and licensed by ITS. It is ITS’s recommendation that clients acquire vendor support with the purchase of unsupported ITS applications. Departments will also be responsible for maintaining the operating system on the machine, including initial installation, any interim security patching involved and significant upgrades. Additionally, departments will manage login access to the system, including the granting and revocation of permissions. This responsibility may require coordination with ITS System Administration for certain levels of access and/or facilities to do so. Departments will ensure that federal and state regulations are complied with to include, but not limited to Family Education Right to Privacy Act (FERPA), Payment Card Industry (PCI), and Identity Protection Act (IPA). Finally, notification and information is to be provided to ITS upon the decommission of the server.
ITS Managed Servers
ITS will conduct differential backups nightly and full backups weekly of the systems. Differential backups are retained for a period of 14 days, and full backups are retained for a period of 30 days. The type and or amount of data may require a deviation from the established schedule or processes, and may require additional media or equipment in order to accomplish backup and recovery services. ITS will work with the user department in determining these requirements and this deviation will be reflected in the Service Level Agreement for the server.
The department will develop a backup plan that is approved by ITS to ensure compatibility with ITS systems and procedures.
Appropriate documentation, for either must also be provided to ITS before the server is installed. This documentation list includes but not limited to:
- General Description of the servers
- List of pre-authorized staff that needs physical access
- Reboot and system status checking procedures
- Equipment list with appropriate property tags, s/n, make, and model
- Hardware field service contact and hardware maintenance contract information
- Signed Service Agreement
Infrastructure Technologies of ITS will be available to assist in the configuration and purchasing of servers. Faculty and staff can email (firstname.lastname@example.org) Infrastructure Technologies to make these requests. An Infrastructure Technologies member will contact the requester to discuss their needs and configuration options.
ITS reserves the right to suggest alternative solutions or implementations of this procedure where requirements dictate. Any and all alternative solutions will be coordinated in strict cooperation with the user department and will be documented as such in the Service Level Agreement.