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Technology Self Help

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Having trouble and need assistance? ITS Campus Technology Support may be able to help, or point you in the right direction.

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Technology Self Help

Having trouble, or just a general question? Use our self help below to find answers to many technology questions and issue's around campus. If you cannot find your answer, please fill out a support request at here. If you have any suggestions for content to add, feel free to email us at itshelp@eiu.edu.

Collaboration and Communications
Includes: Email, Calendars, Skype for Business, PantherShare, and Office365 ProPlus

Desktop Use
Includes: General Desktop Computing, VPN, and Auto-Updates

Network and Internet
Includes: EIU WiFi

User Accounts
Includes: PAWS, EIU Online (D2L), and Banner INB

VMware View (VDI)
Includes: General VMware Information

General Account Information
Includes: NetID, E-Number, Passwords, and Web Publishing

Requesting Assistance
Includes: How to use the Tech Support Request Website and Number of Requests