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Do I have to call the Help Desk to reset my password after I have forgotten?  

No, you can go to http://password.eiu.edu to reset your password.

1. Type in your netID, click on continue.

2. Below Authentication  Methods, click on Answer security questions, click continue.

3. Below My Profile, click change password.

4. Change your password to what you want it to be or choose one from Suggested Passwords.

5. Type your new password, type it again to confirm your new password.

6. Click change password this will reset your new password.

7. Your done.