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ITS Help Desk

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Technology Initiatives & Investments

Contact Us

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ITS provides email, phone, walk-in, and self-service support for your technology related problem. You will find our hours in the left menu and several site navigation tools on this web page.

ITS utilizes student employees for several support issues. For issues that cannot be resolved at the student support level, a support incident will be created and assigned to a full-time employee.


Twitter @eiu_itshelp

Email Verification

Email Verification

Not sure if that email is valid? Check out our email verification and our email phishing pages by clicking one of the links below.

Computer Recommendations

Looking for recommended and supported computers for campus? Check out our Employee and student recommendations links below!

Software Downloads

ITS Software Downloads

ITS has some licensing for employees and students to use on their personal computers. Use this site to download them!

 Go to our software downloads page

Create a Support Ticket

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Need to report an issue? Use this page to fill out a brief description and submit the incident.

Go to our Request Form

Advanced Micro-Electronics (AME)

ITS utilizes the services of Advanced Microelectronics for hardware warranty work and advanced support on student owned computers. They are located in SSB 1041 from 8am-4pm, please call ahead to schedule service with them.

More about AME