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Troubleshooting Cable Television & FAQ's

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How do I set up my TV?
You must provide a digital TV with a built-in QAM tuner, 10’ coaxial cable, and a TV remote.  Most HD or digital TVs sold after 2006 have an internal digital QAM tuner.

If your TV is not HD with a QAM turner, you can purchase digital QAM tuner (like the IView 3500STBII).

Connect a coaxial cable to the “video-out” port on 4” X 4” box located on the wall in your residence. Connect the other end to the “video-in” port on your TV.


Ethernet box diagram

Does Eastern provide coaxial cables?
No, but coaxial cable is readily available at most electronic stores.

I have missing channels
Set the input source to cable (not antenna), and run the auto-programming feature as instructed in your TV’s user manual. It’s preferable do an “all scan”, but be sure to complete a “digital scan”.

What should I do if my cable goes out, or one of the channels isn’t working?
Check the cable connection from the 4” X 4” box on your wall and TV and double check that your TV is digital with a QAM turner. Ask your RA for help if needed. Call 1-800-610-0797 if the problem persists.